Thinkwise Platform

The thinkwise documentation states that the end date of a user in the IAM controls the access of a user to the application. However, the user is still able to access the application after i fill in the end date. If i fill in the end dates in the user group of which the user is a member of then the user has no access to the application. I expected the end date on user level would be the primary end date. Am i mistaken about what the end date of a user does? We are using windows GUI and version 2025.1. The user is not an admin or have any other role in the IAM and authentication is through windows.

Hello everyone,As the title suggests I have the that error on indexes:I did see a post where a validation is supposed to be in place to prevent this from happening. But does that also count for when you create a unique constraint on multiple primary keys? Because I cannot find the validation and now I cannot (re)build my database anymore. I would need to fix this first, but in the newest validations by Thinkwise, a validation on this table would pop up urging it needs a unique constraint on the two primary keys used in the constraint. So what can I do to fix this? Did anybody else experience this problem? 

I’m experiencing a strange difference between previewing a PDF file, and a PNG image. The source of the files looks similar, but the PDF works, while the PNG gives a 403 error:PDF: https://domain.nl/Indicium_sf/sf/40/preview_with_label(7386)/TW_MODEL.preview_image_name(file_id='A259CDC87766E9A69B05A09FD7A33EE95838FF9CB6F18552E1D66F9208B2A70A') PNG: https://domain.nl/Indicium_sf/sf/40/preview_with_label(7384)/TW_MODEL.download_image_name(file_id=%27B79079422762AB11E4B466A35CEF645A745FB0D8E44687CB5AC8F9D8516D1BAE%27)A noticeable difference is the function preview_image_name vs download_image_name, could this be the cause of the “forbidden” error? Do I need to enable the download permissions somewhere?A few months ago PNG worked fine. Since then we only used PDF, but it is strange that now PNG does not seem to work anymore. Am I missing anything?Data looks like this:  

When migrating our SF, we noticed our SF has several stored procedures that are invalid. For example the stored procedure ins_usr_branch, which has an insert statement with columns that don’t exist in table usr_branch ("read_only","read_only_allow_merging"). So I looked at the 2025.3 install script 115_Handlers.sql and I noticed that ins_usr_branch is not included, so it seems ins_usr_branch should not exist.I found that the upgrade from 2024.3 to 2025.1 (TSF_2025.1\SF\Upgrade\2024.3.11\115_Handlers.sql) created this stored procedure and in all upgrade scripts that came after this, it was never dropped. We started with the SF 2024.1 installation and we always used the Deployment center GUI to upgrade our SF (up to 2025.3). So why are these stored procedures never dropped? And could there be more ‘old’ objects in our SF database schema that should not be there?To fix this, is it safe to just execute the install code files 030-150 from the 2025.3 install package?

We use a printer called dummy_printer to print on various printers from a table using the overwrite printer name parameter. This worked until we had a windows update a few days ago, after which the printer suddenly ignores all defaults and preferences set on the printer server (PRN01).The addresses we use for the printers look like this: \\ROVEGPRN01.Roveg.local\Label1_Test_KBS.We checked all defaults and preferences on the printer server to make sure they are set up correctly, and they are. We also tried local printers (installed on the indicium server), which equally do not use the printing defaults and preferences. Instead we get a zoomed in (not fit to page) and un-rotated version.Does anyone know where to set the printing defaults/preferences for printing from thinkwise?

Reading the following here: https://docs.thinkwisesoftware.com/blog/2025_3#web-domains---improvements-for-web-domains“When you make a change to a web domain, Indicium will be notified and will read the new configuration of the web domain. Changes made to a web domain are visible within a minute.”I am mainly looking for a direct update of the Login Page Notice to be changed so we can use it to announce upcoming Maintenance, but so far the changes never seem to go through unless I restart the Azure Web app. Also having changed “Allow Stay Signed In” in case it had to be a change on the entity directly, but does not do anything either.Is this not the configuration that the guide is talking about or does it not seem to function then?Platform: 2025.3Indicium: 2025.3.11.3

When I set a lookup reference to “Visible for filter” = “Always”, it appears in the filter form.It seems that regular fields set under “Subject” → “Data” → “Filter” will show first (which is fine). After that the reference lookups, but I cannot figure out what controls the order in which those reference lookups appear in the form.In a situation I have made 3 available and for clarity I would like to change the order to a more fitting one. What can I influence to change this?  

Hello everyone,We found a strange issue with one of the task pop ups. It seems to auto scale after opening the popup, and it does not matter what type of screen you're on (desktop, mobile, doesn't matter). Seeming a video might help better than trying to explain it, here is a GIF that showcases it:What could be going on, I could not find a setting or something like that to prevent this from happening, but it seems to be happening whenever I hit the task with the checkmark. And this is the only task that does this.

As an example case we have a pivot grid with sales orders that default is grouped by customer, but the user is allowed to change the cube view. So for example he could remove the customer category, but group on order type instead.How can we make it possible that the user could open specific orders when the orders are aggregated in the pivot grid? We tried adding a detail tab with the orders, but it will only show the first row.Of course double clicking on a pivot grid cell opens a popup that shows all the orders of the aggregation, but we cannot use that to open the orders with all details (I created an idea for that: Pivot grid zoom in - normal grid functionality | Thinkwise Community).The only thing I can currently think of is creating a field with a html link that points to a deeplink of the order in our application and show that field in the popup screen. But this unfortunately means it will open a new browser tab for each order.

How can I add a Database message as explained here?: https://docs.thinkwisesoftware.com/docs/sf/messages#database-messagesThe screen is lacking the group “Database message capture” or the relevant fields Screen after pressing “Add”When removing the prefilter there are records existing that have such values and they are from a Base model, but I do not see a way to make the relevant fields appear myself: Example of existing Database messageI could use a “Copy” action on this one, but I do not think that was the intended method.In case relevant: Platform 2025.2

We are trying to use the timezone setting in IAM user preferences. However, it seems that it is assumed that the stored time is in UTC. I want to change this to be read as CET. Is that possible?I mean, when I set a user’s timezone to CET, they should see the same time as is stored. Current the users are all set to UTC by default and if I change it to CET, they will not see the intended time. This is a problem, because I also want to add users in another timezone.I would prefer not to change our whole system and existing data to store UTC dates as discussed here:  

Hi, I have some tasks made into my main subject table. These tasks are all assigned to 2 task groups named "crud” and "others”.Crud group has seq number 10 while other ahs seq number 20.On the subect screen itself, i use a tile task on the left to display them and they look good, in the right format Yet, this subject have a variant created that I use as a detailt tabe variant on another subject variantThis variant, have a taskbar on the detail screen, that looks like this:So it should display the tasks in the right corner and alligned on the right.After all of that setup, this is how data looks on the UIThe problem is that not only the task groups are reversed but also the tasks inside are in a reversed order.If i change the screen type and instead of the task bar I use a custom action bar with only task checked:With this screen type, nothing else being modified, the tasks looks like this:​​​​​So in that case the tasks follow the defined sequence, both task groups and the task orders i

We ran into the problem that SVGs were not displayed in tree views. (Universal GUI 2024.2.14)After adding this to custom.css, the svg icons became visible:svg { width: 24px; height: 24px; }Side effect of this, is that charts are no longer displayed. I don’t believe this is solved as was mentioned in this post:What can we do now? 

Good afternoon,I have a task that is the start of a simple process flow, which starts some more tasks and writes a report.The task will be started with a http call to indicium. I thought the process flow would trigger when i http call this task but it doesn’t, it only executes the task I am calling. There are no errors in indicium.The process flow works if i change the first task to a table task and start it in the application I managed to get a set up like this working in the past, but I dont know what I am missing here, does anyone know? ThanksKind regards, Dennis

I know it is possible for a user to save a custom pivot grid view (cube) in the Windows GUI. Is this also possible with the Universal GUI? 

I would like to make a process flow where the start table task has a keyboard shortcut, so that a user can open a multi-line / html control with the keyboard. We have multiple workflows where users edit a ‘note’ or ‘description’ field in a form to add their latest information. For example after interaction with (potential) clients.Right now, when editing this multi-line/ html field in-form, the shift + enter and enter navigate to the previous or next field in the form. Alt + enter is the only text-enter but results in more white space than the users like. The solution is then to open the lookup control where (shift +) enter behaves as desired. If this can be done with a keyboard bind instead of a mouse click it would streamline this process for them. Now I know that you can add a custom keyboard bind to a task, but there is no way to have this tasks flow open the multi-line or html lookup control. It would be great if there was a process action that allows us to open the control of a s

After a platform upgrade (from 2025.1 to 2025.2), we encountered the following message on several tablets:This version of the Thinkwise platform is not supported by Universal. Contact your administrator. It seems that the Universal GUI is still using the old platform version, while IAM has already been updated.After clearing cookies, everything worked again.Our question: Is it expected that users need to clear cookies or cache after a platform upgrade? If so, is there a way to avoid this, so that users can continue working without manual action?

I think there might be something wrong with the generation or download of the Universal GUI version 2025.3.11 package. When finished I'm not able to unzip it. 

We do not support offline functionality for our application, but on weak network connections a user sometimes gets into a state where the Universal GUI will show a message for a user to go into Offline mode. Having clicked “Go offline”t his gives all kinds of errors and when the User has a stable connection back and tries to reconnect, that person will be stuck in:You can click the Logout and/or refresh all you want, but you keep returning to this message. The only solution is to clear cookies and site data.As we do not even support Offline mode, I want to have this option disabled, so the user does not get stuck or get expectation that we cannot meet. Is there a way to make this happen?

Is it possible to integrate a user behavior analytics tool (for example, Hotjar) with Thinkwise Universal GUI? The goal would be to track user interactions, to better understand how end users use the application.

Our users requested to make the scrollbars a bit bigger in the Universal GUI. Is there a way to change this?I have tried the following custom css, but I was only able to change the form scrollbar. The grid scrollbar remains unaffected. ::-webkit-scrollbar {  width: 20px !important; height: 20px !important;}.ag-body-vertical-scroll,.ag-body-vertical-scroll-viewport,.ag-body-vertical-scroll-container { width: 20px !important; min-width: 20px !important; max-width: 20px !important;}.ag-body-horizontal-scroll,.ag-body-horizontal-scroll-viewport,.ag-body-horizontal-scroll-container { height: 20px !important; min-height: 20px !important; max-height: 20px !important;} 

After successfully upgrading the IAM database to 2025.3 platform version.The report generation seems to break in certain cases with the following error.  

Wij hebben onze applicatie geupgradet naar versie 2025.2.12.3 Op het moment dat wij onze geupgrade applicatie uitrollen, dan krijgt de gebruiker de nieuwe css weergave niet te zien. De oude css is per gebruiker gecachet.-> Hoe kunnen we er bij een uitrol technisch voor zorgen dat de gebruikers direct na de uitrol wel de nieuwe css weergave te zien krijgen? NB: we hebben wat testjes gedaan met handmatige acties die een gebruiker eventueel zelf zou kunnen uitvoerenEen clear cache uitvoeren, voordat je inlogt helpt niet een paar keer CTRL-F5 uitvoeren als je in de applicatie bent ingelogd helpt niet Tot nu toe is het enige dat helpt: Als je in de applicatie bent ingelogd: F12 uitvoeren, Naar Network, Disable cache aanvinken en reload aanklikken. -> Maar dit kunnen we niet aan de eindgebruikers van onze klanten gaan vragen.Naar ons weten zit er geen versioning op jullie css. En kunnen wij ook zelf vanuit Thinkwise geen versie eraan hangen.-> Dus hierbij aan jullie het verzoek om d

Hi, In my application, the users needs to have control over the order of the columns. Therefore, I need the configuration field in IAM to be set to move or complete. However, the default value is none when a user is created. Is it possible to change this default value of none to another value when a new user is created.Kind regards,Mark