Every company that supports customers handles tickets, and every ticket opens the same way. Someone reads it, works out what it is about, checks that nothing is missing, and moves it along. That groundwork is important but repetitive, and repetitive work is the best kind to hand to a computer.AI makes that possible in a way traditional tooling never could. A ticket is unstructured text, and unstructured text resists rules and algorithms. AI reads it comfortably. It turns free-form input into structured data, which opens the door to features that were never practical before.In this blog we put that to work. The system we build detects the language a ticket was written in, translates it so your support staff can read it, writes a short summary so anyone can grasp it at a glance, and checks that the ticket is complete before a person ever picks it up. Each of those steps runs on its own, in the background, the moment a ticket arrives.Translation is the part that st
