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Create a docs page with usual suspects

  • December 10, 2025
  • 3 replies
  • 45 views
Blommetje
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Hi, 

Yesterday a consultant could not log in, and send me this screenshot; 

 

Sometimes there are these problems and the login page throws an error like this. ‘Failed_to_fetch_user’, or 'could not reach meta url’ also fairly common.
 

It would be nice if there is a docs page where all errors that can occur are explained. This makes it easier to look in the right direction. A consultant doesn't understand these and if therefor depends on a developer. And even then.. this is also quite vague for a developer - where to begin and what to do? 

Might make lives easier. 

Blommetje 

 

 

 

    E
    Ruben
    Blommetje

    3 replies

    E
    Moderator
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    • Erwin Ekkel
    • Moderator
    • December 10, 2025

    Or even better, instead of a technical error the GUI should give the user a readable error. 
    If we can create a docs to explain these errors then we can also make the error user friendlier. An error should point to user towards the solution, not confuse the user with technical information. 



     

    Ruben
    A
    Arie V
    Community Manager
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    • Arie V
    • Community Manager
    • December 12, 2025

    ​@Blommetje Often we don’t want to disclose specifics to end users, due to it giving away security-related information. But agreed that the error message should be clear about the next step and that we could improve the Docs on this. 

    Please raise this as a ticket in TCP for the Docs team.

    Blommetje
    Blommetje
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    • Blommetje
    • Author
    • Partner
    • December 12, 2025

    TCP ticket created! 

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