Questions & Conversations

Hi, We face issues after the upgrade to TW 2025.1 with some screen types.In the past we imported a base model for screen types (> 5 years ago).But some of these screentypes are now corrupt and giving issues in the validations.  We are not using those screentype any more, but as it is imported from base model, we can’t delete the screentype from the SF. And there is also no option to edit them.Is there a workaround to get those deleted?Thanks in advance

Hi  We recently update the universal gui version to version 2024.3.15we notice that badge count is changing inconsistently. I'm attaching a video for you to fully understand, hope it can accept video attachment in pdf.Please advice. Thank you

I’m uploading an Excel spreadsheet using the import option into a view with a handler.The first test we noticed that only the first 50 records where uploaded, while there was no error.I copied the next 100 records to another tab, made a mistake in the mapping and got only 50 errors back.Does someone know how this is possible, and if there is a setting somewhere to solve this? We are kind of in a hurry as we have to upload 600 records today. 

Hi,I created a report in DevExpress, and in the previewer, the columns appear exactly as I want, including the ones set to bold. However, when I use the preview component in Universal, those columns are no longer bold but appear in regular font.I use DevExpress Report Designer_1.70 and Universal GUI 2024.3.13.0.0. I checked in the Windows GUI, and the bold font is working fine, so it is just a Universal issue.Does anyone know how to fix this issue? See below the screenshots.Universal PreviewDevExpress Preview 

Can the indicium container be equipped with ca-certificates which would allow us to register our self generated CA root certificate for encryption? Or any bright ideas how to achieve that without creating a custom container? 

Hi,I was wandering if there is a way to hide a menu item based on some logic (like in a context procedure where you can hide task buttons)? This could for instance be as simple as when there is no data available. We are using Universal 2024.1.13.0

Since upgrading to 2024.3 earlier this year and replacing the Universal interface, I have been experiencing an issue with the signature control in Universal when using a tablet.The issue does not occur when using Universal on a laptop. The issue does occur when using Universal on a tablet. The issue also occurs when using Universal on a laptop when simulating a tablet via F12 Developer Tools. I installed the latest Universal version today, but the issue persists. Windows userinterface works fine.The issue occurs in a task popup containing three fields: Name, Signature, and Comment. The task doesn't use default or layout logic.Steps to reproduce:Enter a name in the Name field. Directly sign in the Signature field. The Name field is cleared/reset.Alternatively:Enter a comment in the Comment field. Directly sign in the Signature field. The Comment field is cleared/reset.However, if you enter a name or comment and first select another field before signing, the value remains correctly saved

What is the status of the Global Configurations in the IAM? since which version they are neglected?  It used to be that you had the option to set the globalconfiguration in the INI file and it would overrule the extended properties at application level.Platform version 2024.2 doesn't do this anymore. Can we reinstate the behaviour in any way? Or what are the alternatives? Now I have to have 2 applications with distinct session variable (ID) .. this used to be one where the global configuration steered the session variable (ID).

We have the following proces: The work for our development team is defined in user stories, for each user story we create a feature branch. Once the development for the user story is done, the user story will be set to ‘ready for review’ and a different developer will review the code changes in the feature branch. This works fine for code, but in most user stories the model is also modified and we want to include that in our review.The challenge is that it is not always clear what exactly in the model is changed. I know there are different ways to get all modified objects of a branch (Model rights - new objects, Difference analysis, Prepare merge and look at impact), but none seems targeted on the review proces.So I am wondering, how does your development team review model changes?  Is there a Thinkwise best practise?

Hello, I would like to check if there a way to put a hyperlink on each value of the fields?I have an table or an entity using a grid component, I would like to add a hyperlink on the value of fields to redirect to another table./ subject or subject variant. Example: Table 2, shows the reference no, this table has reference to Table 1. I would like to add hyperlink to each referenceTable 2Table 2And once click it will redirect a Table 1/subject or variant, pointing to the reference no.Table 1Table 1  Please advice. I would appreciate if anyone could help or have suggestion for this behaviour. Thank you

Hi,A long time ago we found out that the Export to Excel/Word functionality within DevExpress can not be used in the SF in combination with the WinGui en Indicium Basic.Will this be possible when using the normal Indicium?Which functionality within DevExpress can be used in the SF.Converting DevExpress reports to Word or Excel is something our customers really would like to be able to do!Thanks, Joost

Hi,I have a scenario here, that the badge count becomes 0, but originally it has a value.What could be the cause that the count becomes 0 from the tile main menu. Big tiles - navigating big tiles will redirect to a page Small tiles – are those open tiles Main Menu Screen Selecting the above Tile, example Big Tile 1, will display below screenshot, and each record once selected, the small tile on the ride side has Badge count that is changing accordinglyTile 1 Page The inside Tile has Badge count, but after clicking it, and go back to the main menu screen (the first screenshot) , the count become 0 in the main menu. Any of the 4 inside tiles, whenever we navigate and accessing it from main screen menu the count becomes 0.  But from the Page (Tile 1 Page) it always has a value.Please advice, where could possibly got wrong.Thank you

We have been live in Production with the Universal GUI since November 2020. During the past few years the functionality of the Universal GUI has been massively improved by Thinkwise. In the meantime we as Thinkwise customer have learned a lot from our end users regarding their User Experience with the Universal GUI. Based on our experience, we believe the UX can and should be improved a lot by Thinkwise!And since @Jasper promised in the Release Event 2023.1 that Community Ideas will be prioritized more, I would like to use this post to list the most important UX improvements and gather a crowd of votes from all of you at the Community!I really expect the below Ideas to improve the UX for all Thinkwise customers' end users. Please vote on each Idea listed below that you believe serves your needs too and add a comment below to keep the topic ‘alive’!And since this list is nowhere near exhaustive, feel free to add additional Ideas in the comments below! NOTE: this is topic is specifically

Hello,I have a question about a process flow which I made specifically for an integration with another application, say “App B”.The process flow makes sure to merge the correct record into the correct tables. There is some custom logic where checks are done whether to insert or to update the record. This is an atomic transaction.We have a webhook configured in App B, which means that every update App B receives is immediately send to our Thinkwise application. Now it seems that App B is updated via an integration as well. Sometimes, this means that the same record in App B gets updated multiple times in rapid succession.Our process flows is not able to handle this correctly. I get the following error: Cannot insert duplicate key row in object “XXX” Do you have any recommendations in order to solve this issue?Will simply rewriting my check into a merge statement rather than the custom check help resolve the issue? The issue is that I have no easy way to test the issue in another environ

Users are struggling with the login & session expired in the universal GUI. They use the checkbox stay signed in, but still expires every hour. And as we want to migrate to the universal GUI, this does not help.We recently set 2FA on, but that might not have impact on expired sessions, or does it? As it seems to have impact. But how can we solve this?

Hi, Would like to check is there a way to update the configuration in IAM when creating a user, when we're using a process flow?  Is there a settings that I can put to update the Configuration to any of the option below automatically?  Thanks 

Hi, Recently we have upgraded our GUI to 2024.3.15, but notice that the theme change and some layout changes. What could get wrong on this, why the last theme or layout is not the same? Is there anything need to configure? Note that functionality are ok, just that the themes, color and some layout is not the same as before.  Please advice. Thank you

Being able to use the TSFReportMailer for quite some time within Windows, I noticed something odd today which I cannot explain. When using the TSFReportMailer for a report, I notice the generated file of the report has random spaces within the text fields, wich are consistent every time. However, if I generate the report through the GUI, the report is showing the correct format as expected.The following snippet is from a report that has been generated by TSFReportMailer:When generating the report directly from the GUI, this problem does not persists: I was wondering what could cause this, since the exact same report is being used within the TSFReportMailer ánd the GUI. The fields in the Crystal Reports file are regular field boxes or text boxes without any conditions or mutations to the text. The datasource (view) is showing the data correctly when querying directly on the database.What I can find online is that is a known issue with CR SP30 and lower, but I believe we are running the

Hi, Would need assistance to guide how does a particular users change the order display of column on their view. example, below screen shot is a grid_only screentype, and the original column order showsD | Status | Customer reference | File A particular user wants to change the order of the column to Status | D | File | Customer reference How can they move the column and save their own layout, so after logout and login to the system they still able to see the last saved layout they made. But other users should not be affected, they should see the default unless they change. Is there a configuration on the system to allow this change for User? Or any recommendation to make the column order dynamic?    Please help. Thank you in advance.

Hi all,For a process flow I have a ‘Close document’ action. This will close the popup/zoom when the process flow is executed. However, I can also trigger the process flow when no popup is available. The process action will close the main screen (as the popup is a different variant of this screen).How can I prevent the process flow of closing the main screen? The ‘Open document’ action is in another process flow. Therefore, as far as I know, I cannot use a Document ID.Kind regards,Rick

I’m experiencing an issue with the OAuth Refresh Token connector. It does not seem to function well in Universal or as a scheduled system flow.When changing the system flow and adding a table task to manually trigger the flow in the Windows GUI I successfully get a new access token with the current refresh token.But when I manually trigger the flow from the Universal GUI, or let the system flow run automatically (after changing it back to a system flow by removing the table task) in the background it fails. It seems like it can’t find the client_id, even though the OAuth Server seems to be configured correctly (It works in the Windows GUI after all).This is the errors I get in the Universal Indicium log:2025-01-29T13:29:44.2598716+01:00 8000e24f-0000-e700-b63f-84710c7967bb [ERR] Process action "oauth_refresh_token_connector_HMRC" in process flow "pf_hmrc_get_outcomes" in application 800 returned the following message: "invalid_requestclient_id is required" (ec7db0a5)2025-01-29T13:29:44

Hi, I have made a system flow that mainly consists of 3 sub flows and a decision + 2 tasks for handling data of a flag value. This is the diagram in SF:The initial decision checks if the flag value can allow the process to start, otherwise it goes to end.In the execute subflows, the main process is based on doing repetitive GET calls on ms graph endpoints in order to recieve data for microsoft plans, buckets and tasks. For those processes I use some DTO tables in order to store the fresh data and at end of each subflow, the data from dto table/tables is sync in a transaction with the data from our environment. When I schaduled the flow to 1 minute for example, everything went smooth and I could see the changes in our environment but things went a little strange when I changed the scaduler to start the process each 5 seconds.In my oppinion it should check for the flag value and if this is not yet released from the previous run, it should stop the system flow immediately. After some chec

Inside the Software factory it is possible to enable importing on a table even when that same table does not have permissions to CRUD. This creates a conflict because without those permissions I can’t import, yet I can start the import task up to the point where I can select an importtype. It will throw an error.In relation to above I’ve been trying to hide the CRUD buttons while maintaining the import functionality, is this possible?What Ive tried myself is:Deactivating permissions > breaks import Hidding the button types in the lay > breaks importIf it’s possible, how? If it’s not possible why is the import task available when the buttons are hidden / permissions are off.

We want to hide all detail tabs when adding a new main record.It seems not possible to achieve this by means of a context procedure, because this is not fired on insert.Various ideas have been made over the years, but what is the status of this? This one was wrongly merged with another idea: 

Hi  I have a process that I've been troubleshooting why the file is not saving to the target file path,  First I've tried to use absolute path but it's not working, then I use relative path which is the screenshot and still not working. Then I figure out that I have to put the relative path under the Target file name, in order to save to the expected path like below.   I'm just curious why the target file path is not functioning as expected? or did I missed out something? Please advice Thank you