Solved

I would like to make a process flow where the start table task has a keyboard shortcut, so that a user can open a multi-line / html control with the keyboard. We have multiple workflows where users edit a ‘note’ or ‘description’ field in a form to add their latest information. For example after interaction with (potential) clients.Right now, when editing this multi-line/ html field in-form, the shift + enter and enter navigate to the previous or next field in the form. Alt + enter is the only text-enter but results in more white space than the users like. The solution is then to open the lookup control where (shift +) enter behaves as desired. If this can be done with a keyboard bind instead of a mouse click it would streamline this process for them. Now I know that you can add a custom keyboard bind to a task, but there is no way to have this tasks flow open the multi-line or html lookup control. It would be great if there was a process action that allows us to open the control of a s

I think there might be something wrong with the generation or download of the Universal GUI version 2025.3.11 package. When finished I'm not able to unzip it. 

We do not support offline functionality for our application, but on weak network connections a user sometimes gets into a state where the Universal GUI will show a message for a user to go into Offline mode. Having clicked “Go offline”t his gives all kinds of errors and when the User has a stable connection back and tries to reconnect, that person will be stuck in:You can click the Logout and/or refresh all you want, but you keep returning to this message. The only solution is to clear cookies and site data.As we do not even support Offline mode, I want to have this option disabled, so the user does not get stuck or get expectation that we cannot meet. Is there a way to make this happen?

Is it possible to integrate a user behavior analytics tool (for example, Hotjar) with Thinkwise Universal GUI? The goal would be to track user interactions, to better understand how end users use the application.

Our users requested to make the scrollbars a bit bigger in the Universal GUI. Is there a way to change this?I have tried the following custom css, but I was only able to change the form scrollbar. The grid scrollbar remains unaffected. ::-webkit-scrollbar {  width: 20px !important; height: 20px !important;}.ag-body-vertical-scroll,.ag-body-vertical-scroll-viewport,.ag-body-vertical-scroll-container { width: 20px !important; min-width: 20px !important; max-width: 20px !important;}.ag-body-horizontal-scroll,.ag-body-horizontal-scroll-viewport,.ag-body-horizontal-scroll-container { height: 20px !important; min-height: 20px !important; max-height: 20px !important;} 

After successfully upgrading the IAM database to 2025.3 platform version.The report generation seems to break in certain cases with the following error.  

We use a printer called dummy_printer to print on various printers from a table using the overwrite printer name parameter. This worked until we had a windows update a few days ago, after which the printer suddenly ignores all defaults and preferences set on the printer server (PRN01).The addresses we use for the printers look like this: \\ROVEGPRN01.Roveg.local\Label1_Test_KBS.We checked all defaults and preferences on the printer server to make sure they are set up correctly, and they are. We also tried local printers (installed on the indicium server), which equally do not use the printing defaults and preferences. Instead we get a zoomed in (not fit to page) and un-rotated version.Does anyone know where to set the printing defaults/preferences for printing from thinkwise?

Wij hebben onze applicatie geupgradet naar versie 2025.2.12.3 Op het moment dat wij onze geupgrade applicatie uitrollen, dan krijgt de gebruiker de nieuwe css weergave niet te zien. De oude css is per gebruiker gecachet.-> Hoe kunnen we er bij een uitrol technisch voor zorgen dat de gebruikers direct na de uitrol wel de nieuwe css weergave te zien krijgen? NB: we hebben wat testjes gedaan met handmatige acties die een gebruiker eventueel zelf zou kunnen uitvoerenEen clear cache uitvoeren, voordat je inlogt helpt niet een paar keer CTRL-F5 uitvoeren als je in de applicatie bent ingelogd helpt niet Tot nu toe is het enige dat helpt: Als je in de applicatie bent ingelogd: F12 uitvoeren, Naar Network, Disable cache aanvinken en reload aanklikken. -> Maar dit kunnen we niet aan de eindgebruikers van onze klanten gaan vragen.Naar ons weten zit er geen versioning op jullie css. En kunnen wij ook zelf vanuit Thinkwise geen versie eraan hangen.-> Dus hierbij aan jullie het verzoek om d

Hi, In my application, the users needs to have control over the order of the columns. Therefore, I need the configuration field in IAM to be set to move or complete. However, the default value is none when a user is created. Is it possible to change this default value of none to another value when a new user is created.Kind regards,Mark

I'm investigating performance issues we're having in the Universal GUI on some pages. One thing I noticed when checking the affected pages is the large amount of requests being fired constantly while the page is loaded. It's unclear to me why these requests are being fired in what seems to be a continues loop.When checking the Network tab in my browser it recorded over 500 requests in 23 seconds: Does anyone have a hint where I can find the source of these requests?

Hi, What is - if any - the keyboard shortcut to open the external editor? 

Is there a reason why process flow action of type ‘OAuth user login’ is not available in Subflows?If not, can it be added to the dropdown?I like to make one single subflow that takes care of the authentication, to make process flows with oauth connections less complex and easier to maintain 

To gain access to the “Error log” tab under the Debug center one needs to be enabled as Main Administrator in IAM. During development there is a lot you can use in the meantime, but for certain info the answer is most likely found in the Error log.Would it be reasonable to have access to this with less right? Probably “Developer mode” seems logical for this scenario, but perhaps there are reasons why this should not be done.

Hello, I have an editable pivot table (cube) that I use as a detail of another table. This is how it is working: I double click on the parent table and a pop-up detail screen opens where I have a form with the details of the parent and also a few tabs with detail tables. When I click on the tab with the cube being the detail, I cannot edit the editable fields, as the screen refreshes endlessly.I attached a recording below. (I don’t click on anything in the recording, this is how it looks after I open the detail screen)  Do you have any idea why this happens? The issue doesn’t occur when the pivot is open independently (being the main screen).  Thank you!

We created a 2nd SQL Server 2019 Std. edition instance on our SQL Server named "SF”.Installed the latest Thinkwise components as testing the upgrade to 2025.2.In the indicium appsettings.json on ‘SERVER1’ the connection has been specified as following:"MetaSourceConnection": { "Server": "SERVER2\\SF", "Database": "SF_IAM" }When we connect with SSMS on SERVER1 to the SQL Instance on SERVER2, the connection is established within a second.When we try to start the Indicium application pool (No managed code) and the site in IIS, we get the following logging:2025-10-16T16:34:50.2746867+02:00 [INF] Currently running Indicium version: 2025.2, build: 13.0 (d1c229ce)2025-10-16T16:35:11.5722557+02:00 [ERR] Unable to connect to the IAM database to read the global settings. This could be due to an invalid MetaSourceConnection configuration, such as a mistake in the server address or database name. It could also be due to a misconfigured permissions for the database pool user or an expired

Hello everyone,I have a follow up question on the following post I made earlier this week:  There, when you read the comments, I thought I had enough information, but after marking one answer as the best, I suddenly had a follow up question. Seeming this post was marked as solved, I ask my question via this way just to be sure. To follow up on this (the comments): I have one more question. I am configuring a layout and I am checking whether a certain field has the value '1’. If this is the case, then it should show some task fields. But when the user has no rights on this field, and the task popup shows, shouldn't it hide the task fields in question, because that field without rights has no value anymore?

As the title specifies, I am wondering what a column returns when there are no rights specified for a certain role.In this case, I want to assign the value 1 to a column, so when a certain user with a certain role logs on, he sees a screen in a certain configuration. When a user on another role logs on, without rights on this column, what does this return?If it returns a NULL value when called upon, that would be the most ideal. Then I can build a layout control procedure around that logic, but we are simply not sure what it returns when roles are turned off. Does it return anything in the first place?

I want to upgrade a TW database using twdeployerGUI.exe (2024-2) (the Upgrade option in TW Deployer). However, as soon as I click the Connect button, I get an error.  Error log: System.BadImageFormatException: File name: 'Microsoft.Data.SqlClient, Version=5.0.0.0, Culture=neutral, PublicKeyToken=23ec7fc2d6eaa4a5'   at Thinkwise.Deployer.Data.SQLServer.SqlServerDeployerDbProvider.CreateConnection(String server)   at Thinkwise.Deployer.Data.DeployerDbProviderExtensions.CreateConnection(IDeployerDbProvider provider, DbConnectionInfo info) in C:\azp\agent\_work\1\s\src\Data\Thinkwise.Deployer.Data\DeployerDbProviderExtensions.cs:line 15   at Thinkwise.Deployer.Data.DeployerDbProviderExtensions.CreateOpenedConnectionAsync(IDeployerDbProvider provider, DbConnectionInfo info, CancellationToken cancellationToken) in C:\azp\agent\_work\1\s\src\Data\Thinkwise.Deployer.Data\DeployerDbProviderExtensions.cs:line 45   at Thinkwise.Deployer.ProgressFlow.Database.DatabaseHostSelectionProgressFlowStep.

We use the lambda value symbol, &lambda, in the body of the mailer.In the example screen of the body [HTML], it displays correctly!After opening the mailer in Outlook, we now also want it to auto-correct the &lambda to the correct symbol.Can this be set somewhere in Thinkwise?

Hi there, From time to time, I find myself working on branches that remain open for extended periods. To better manage these situations, I would like to track all changes made to a branch since its creation.Is there a way to generate a timeline or log of these changes?Such a feature would greatly support maintaining a structured development history, particularly as we follow a standardized documentation template. Comprehensive documentation often gets overlooked due to time constraints, so having an automated or semi-automated way to track changes would help bridge that gap.This functionality could also enhance team communication by providing a clear reference point, reducing the likelihood of misunderstandings. Additionally, it would make it easier to identify unintended modifications, such as those introduced through accidental interactions, before they escalate into issues in production.Kind regards,Balazs Szeder

Hello!I’m currently working through the ‘How to Use the Upcycler - Specialist’ course, and all steps have gone smoothly except for the data import part.During the Data Import Run, I get stuck at the ‘Create Transfer Steps’ step.I’ve attached a screenshot of the error messages below.I’ve hidden part of the paths for privacy, but I’ve verified that the JSON files exist — I can open and read them without any issues.I’ve also updated the ‘Data folder’ in the ‘Application’ tab in the Upcycler menu and defined the same path in the ‘File storage locations’ IAM. Does anyone know what could be causing this?  

Having had issues with a process flow that closes a modal document and afterwards tries to refresh the initial screen where the a Task existed that had opened the Modal document, I found the cause in my case that the screen was a Variant.The Actions “Activate document” and “Refresh table” only supported the option to select the table, but not a Variant. Updating the tab_variant_id through the SF database did make the flow work. Making the TCP ticket about the missing option to select the variant for these, was returned with a response that this is by choice and you should use a “document_id”.The suggestion given was to use the “Open document” action, but enable the “try use existing document” option.The result in this case was that the document_id would remain empty. (Sad panda)Hence I was requested to ask here if this is the intended purpose…….So, is it not the intend to still fill the document_id when opening an existing document? 

We have a custom component that shows a custom report va HTML, CSS and JS. How would I proceed of I want to automate PDF generation of it using for example third party HTML to PDF? 

Can i show a tooltip to a (details) tab, ti's possible to add the tooltip in SF but its not showing

Hallo, Why is it the average with 2 decimal places is not capturing the exact decimals? are there any other settings? Below is the Cube setup  Below is the result in the portal, by right instead of 28.00 it should display 27.60, is there a way to capture the exact value instead of  being round up ?      Please advice Thank you