Questions & Conversations

We are trying to use the timezone setting in IAM user preferences. However, it seems that it is assumed that the stored time is in UTC. I want to change this to be read as CET. Is that possible?I mean, when I set a user’s timezone to CET, they should see the same time as is stored. Current the users are all set to UTC by default and if I change it to CET, they will not see the intended time. This is a problem, because I also want to add users in another timezone.I would prefer not to change our whole system and existing data to store UTC dates as discussed here:  

Hi, I have some tasks made into my main subject table. These tasks are all assigned to 2 task groups named "crud” and "others”.Crud group has seq number 10 while other ahs seq number 20.On the subect screen itself, i use a tile task on the left to display them and they look good, in the right format Yet, this subject have a variant created that I use as a detailt tabe variant on another subject variant

We ran into the problem that SVGs were not displayed in tree views. (Universal GUI 2024.2.14)After adding this to custom.css, the svg icons became visible:svg { width: 24px; height: 24px; }Side effect of this, is that charts are no longer displayed. I don’t believe this is solved as was mentioned in this post:What can we do now? 

Good afternoon,I have a task that is the start of a simple process flow, which starts some more tasks and writes a report.The task will be started with a http call to indicium. I thought the process flow would trigger when i http call this task but it doesn’t, it only executes the task I am calling. There are no errors in indicium.The process flow works if i change the first task to a table task and start it in the application I managed to get a set up like this working in the past, but I dont know what I am missing here, does anyone know? ThanksKind regards, Dennis

I know it is possible for a user to save a custom pivot grid view (cube) in the Windows GUI. Is this also possible with the Universal GUI? 

I would like to make a process flow where the start table task has a keyboard shortcut, so that a user can open a multi-line / html control with the keyboard. We have multiple workflows where users edit a ‘note’ or ‘description’ field in a form to add their latest information. For example after interaction with (potential) clients.Right now, when editing this multi-line/ html field in-form, the shift + enter and enter navigate to the previous or next field in the form. Alt + enter is the only text-enter but results in more white space than the users like. The solution is then to open the lookup control where (shift +) enter behaves as desired. If this can be done with a keyboard bind instead of a mouse click it would streamline this process for them. Now I know that you can add a custom keyboard bind to a task, but there is no way to have this tasks flow open the multi-line or html lookup control. It would be great if there was a process action that all

After a platform upgrade (from 2025.1 to 2025.2), we encountered the following message on several tablets:This version of the Thinkwise platform is not supported by Universal. Contact your administrator. It seems that the Universal GUI is still using the old platform version, while IAM has already been updated.After clearing cookies, everything worked again.Our question: Is it expected that users need to clear cookies or cache after a platform upgrade? If so, is there a way to avoid this, so that users can continue working without manual action?

I think there might be something wrong with the generation or download of the Universal GUI version 2025.3.11 package. When finished I'm not able to unzip it. 

We do not support offline functionality for our application, but on weak network connections a user sometimes gets into a state where the Universal GUI will show a message for a user to go into Offline mode. Having clicked “Go offline”t his gives all kinds of errors and when the User has a stable connection back and tries to reconnect, that person will be stuck in:You can click the Logout and/or refresh all you want, but you keep returning to this message. The only solution is to clear cookies and site data.As we do not even support Offline mode, I want to have this option disabled, so the user does not get stuck or get expectation that we cannot meet. Is there a w

Is it possible to integrate a user behavior analytics tool (for example, Hotjar) with Thinkwise Universal GUI? The goal would be to track user interactions, to better understand how end users use the application.

Our users requested to make the scrollbars a bit bigger in the Universal GUI. Is there a way to change this?I have tried the following custom css, but I was only able to change the form scrollbar. The grid scrollbar remains unaffected. ::-webkit-scrollbar {  width: 20px !important; height: 20px !important;}.ag-body-vertical-scroll,.ag-body-vertical-scroll-viewport,.ag-body-vertical-scroll-container { width: 20px !important; min-width: 20px !important; max-width: 20px !important;}.ag-body-horizontal-scroll,.ag-body-horizontal-scroll-viewport,.ag-body-horizontal-scroll-container { height: 20px !important; min-height: 20px !important; max-height: 20px !important;} 

After successfully upgrading the IAM database to 2025.3 platform version.The report generation seems to break in certain cases with the following error.  

Wij hebben onze applicatie geupgradet naar versie 2025.2.12.3 Op het moment dat wij onze geupgrade applicatie uitrollen, dan krijgt de gebruiker de nieuwe css weergave niet te zien. De oude css is per gebruiker gecachet.-> Hoe kunnen we er bij een uitrol technisch voor zorgen dat de gebruikers direct na de uitrol wel de nieuwe css weergave te zien krijgen? NB: we hebben wat testjes gedaan met handmatige acties die een gebruiker eventueel zelf zou kunnen uitvoerenEen clear cache uitvoeren, voordat je inlogt helpt niet een paar keer CTRL-F5 uitvoeren als je in de applicatie bent ingelogd helpt niet Tot nu toe is het enige dat helpt: Als je in de applicatie bent ingelogd: F12 uitvoeren, Naar Network, Disable cache aanvinken en reload aanklikken. -> Maar dit kunnen we niet aan de eindgebruikers van onze klanten gaan vragen.Naar ons weten zit er geen versioning op jullie css. En kunnen wij ook zelf

Hi, In my application, the users needs to have control over the order of the columns. Therefore, I need the configuration field in IAM to be set to move or complete. However, the default value is none when a user is created. Is it possible to change this default value of none to another value when a new user is created.Kind regards,Mark

I'm investigating performance issues we're having in the Universal GUI on some pages. One thing I noticed when checking the affected pages is the large amount of requests being fired constantly while the page is loaded. It's unclear to me why these requests are being fired in what seems to be a continues loop.When checking the Network tab in my browser it recorded over 500 requests in 23 seconds: Does anyone have a hint where I can find the source of these requests?

Hi, What is - if any - the keyboard shortcut to open the external editor? 

Hi!I’m currently upcycling the AdventureWorks model from the e-learning for the second time. During my first attempt, I encountered some error messages during the creation process. I ignored them back then because I mainly wanted to get the upcycler up and running.I decided to take a closer look at the errors and came across errors in the views, procedures, and triggers. I added two examples below.I’m not looking for updated/solved versions of the template. I’m mainly interested in understanding the root cause of these errors. Could they be related to the AdventureWorks model, to the Upcycler itself, or perhaps a combination of both? ProcedureAn unknown error occurred while executing '/* Create or alter stored procedure uspGetManagerEmployees. */create or alter procedure "uspGetManagerEmployees"(   @BusinessEntityID   "gen_15"   )asbegin  -- Do not count affected rows

Is there a reason why process flow action of type ‘OAuth user login’ is not available in Subflows?If not, can it be added to the dropdown?I like to make one single subflow that takes care of the authentication, to make process flows with oauth connections less complex and easier to maintain 

You can specify an API in a subroutine. I'd like to use this function and receive a variable containing the post header information and a variable containing the full body (JSON message) within the endpoint. Are there parameter tags that would allow this?Is it possible to use a process flow with a custom protocol in a public format as well?

created a  procesflow for deeplink, the url works when connecting with sf, but connected to iam givesmessagethis is message deep_link_invalid_appl 

To gain access to the “Error log” tab under the Debug center one needs to be enabled as Main Administrator in IAM. During development there is a lot you can use in the meantime, but for certain info the answer is most likely found in the Error log.Would it be reasonable to have access to this with less right? Probably “Developer mode” seems logical for this scenario, but perhaps there are reasons why this should not be done.

Hello, I have an editable pivot table (cube) that I use as a detail of another table. This is how it is working: I double click on the parent table and a pop-up detail screen opens where I have a form with the details of the parent and also a few tabs with detail tables. When I click on the tab with the cube being the detail, I cannot edit the editable fields, as the screen refreshes endlessly.I attached a recording below. (I don’t click on anything in the recording, this is how it looks after I open the detail screen)  Do you have any idea why this happens? The issue doesn’t occur when the pivot is open independently (being the main screen).  Thank you!

We created a 2nd SQL Server 2019 Std. edition instance on our SQL Server named "SF”.Installed the latest Thinkwise components as testing the upgrade to 2025.2.In the indicium appsettings.json on ‘SERVER1’ the connection has been specified as following:"MetaSourceConnection": { "Server": "SERVER2\\SF", "Database": "SF_IAM" }When we connect with SSMS on SERVER1 to the SQL Instance on SERVER2, the connection is established within a second.When we try to start the Indicium application pool (No managed code) and the site in IIS, we get the following logging:2025-10-16T16:34:50.2746867+02:00 [INF] Currently running Indicium version: 2025.2, build: 13.0 (d1c229ce)2025-10-16T16:35:11.5722557+02:00 [ERR] Unable to connect to the IAM database to read the global settings. This could be due to an invalid MetaSourceConnection configuration, such as a mistake in the server add

Hello everyone,I have a follow up question on the following post I made earlier this week:  There, when you read the comments, I thought I had enough information, but after marking one answer as the best, I suddenly had a follow up question. Seeming this post was marked as solved, I ask my question via this way just to be sure. To follow up on this (the comments): I have one more question. I am configuring a layout and I am checking whether a certain field has the value '1’. If this is the

As the title specifies, I am wondering what a column returns when there are no rights specified for a certain role.In this case, I want to assign the value 1 to a column, so when a certain user with a certain role logs on, he sees a screen in a certain configuration. When a user on another role logs on, without rights on this column, what does this return?If it returns a NULL value when called upon, that would be the most ideal. Then I can build a layout control procedure around that logic, but we are simply not sure what it returns when roles are turned off. Does it return anything in the first place?