Questions & Conversations

We are almost completely rid of the use of the old WIndows and Web GUI's, and users are more or less getting convenient with the Universal GUI's look and feel. But we are missing some functionality when it comes to Startobjects that users could define in the WIndows (or Web) GUI. When a users switched from the old to the new GUI, the startobjects are there (like menu items with tables that are by default opened). The sorting is not clear and different compared to the old gui's, but at least the open. But when we reset, for whatever reason, the user's preferences, there is no way to re-create the, for instance, startobjects, for that user. I haven't found the functionality in Universal yet to do this. So the user needes to go back to the Windows or Web GUI to reconfigure his or hers startobject(s), to get them working again in Universal.Any idea if this functionalitity exists in Universal, and if not when we can expect it there?

I don’t understand the drag and drop interface.I have a table “ams_location_object” and both a list and a tree view, in both the same happens.I select and item A, and I go to the side bar, drag another item B, onto an item C.I would expect that I get task parameters from B and C (I don’t know which one should be the task parameters and which one the drag drop parameters, that is the second question), but I do get task parameters for B and A. I don’t get anything from C.Trying it with an other setting I found that the task is from the target.So; task parameter = drop target, drag drop parameter = drag source.But I somehow don’t get the item I dropped on, but the selected item as parameter. That is only useful if you drop on the table, not on a row. It should work as you can reorder items in the software factory. Here I want to assign the parent on drop, so that reorganizing the tree view can be done without editing items.Please help, I thought I could speed up a little reorder job, but

Hi,I am running into an issue with going to the universal login page. Normally, when proceding to the weblink of universal (acc/prod) I get the following page. Continuing results in the following webpage: However, some users deleted the cookies for the universal webpage. Normally, this wasn't a problem. Simply refreshing the page results into the pages above and the user can login. But this time the users get the following screen: Since these users need to login via the SSO, this page doesn't work for them. The curious thing is that there is a difference between the ACC and PROD environments. ACC keeps working fine after removing the cookies, but PROD results in the page above for the users that removed them.Since I didn't change any settings on the server side (both environments are hosted on premise), I am oblivious as to what the cause of this behaviour is.How do I get the users to the right universal SSO login page? Kind regards,Mark

Is there a reason the dots on grid header for filtering are on different locations?  

Hallo,Would like to check, how to add a new user group to a user in IAM? I have a process flow to add a new user group to a user but the store procedure I'm calling seems wrong. Below is the sample of adding user group in user manually: For auto created user group I use the task_copy_usr_grp store procedure in my endpoint url on web connector process action.  Path: /indicium/iam/iam/usr_grp_usr(tenant_id=1,usr_grp_id='{to_copy_user_name_2}')/task_copy_usr_grp But not sure if the store procedure is correct as i'm having an error   Thank you in advance

in our proces flow we use a taask to fill a column which is used as the body of an email that is then send via the email connector.proces flow monitor is all ok, until the actual sending of the email, then the time-out occurs.credentials are checked and ok, smtp server is functioning. any tips on what could be causing this issue?

We have an editable grid and we need to enter some numbers on different records.After saving a line the grid looses focus related to the up and down keys.We have to select the line again with the mouse before we can move to the next line with the down arrow key. If we use the down arrow key directly after saving, the grid is scrolling, instead of moving the highlighted (=selected) line to the next record. 

The thinkwise documentation states that the end date of a user in the IAM controls the access of a user to the application. However, the user is still able to access the application after i fill in the end date. If i fill in the end dates in the user group of which the user is a member of then the user has no access to the application. I expected the end date on user level would be the primary end date. Am i mistaken about what the end date of a user does? We are using windows GUI and version 2025.1. The user is not an admin or have any other role in the IAM and authentication is through windows.

Hello everyone,As the title suggests I have the that error on indexes:I did see a post where a validation is supposed to be in place to prevent this from happening. But does that also count for when you create a unique constraint on multiple primary keys? Because I cannot find the validation and now I cannot (re)build my database anymore. I would need to fix this first, but in the newest validations by Thinkwise, a validation on this table would pop up urging it needs a unique constraint on the two primary keys used in the constraint. So what can I do to fix this? Did anybody else experience this problem? 

I’m experiencing a strange difference between previewing a PDF file, and a PNG image. The source of the files looks similar, but the PDF works, while the PNG gives a 403 error:PDF: https://domain.nl/Indicium_sf/sf/40/preview_with_label(7386)/TW_MODEL.preview_image_name(file_id='A259CDC87766E9A69B05A09FD7A33EE95838FF9CB6F18552E1D66F9208B2A70A') PNG: https://domain.nl/Indicium_sf/sf/40/preview_with_label(7384)/TW_MODEL.download_image_name(file_id=%27B79079422762AB11E4B466A35CEF645A745FB0D8E44687CB5AC8F9D8516D1BAE%27)A noticeable difference is the function preview_image_name vs download_image_name, could this be the cause of the “forbidden” error? Do I need to enable the download permissions somewhere?A few months ago PNG worked fine. Since then we only used PDF, but it is strange that now PNG does not seem to work anymore. Am I missing anything?Data looks like this:  

When migrating our SF, we noticed our SF has several stored procedures that are invalid. For example the stored procedure ins_usr_branch, which has an insert statement with columns that don’t exist in table usr_branch ("read_only","read_only_allow_merging"). So I looked at the 2025.3 install script 115_Handlers.sql and I noticed that ins_usr_branch is not included, so it seems ins_usr_branch should not exist.I found that the upgrade from 2024.3 to 2025.1 (TSF_2025.1\SF\Upgrade\2024.3.11\115_Handlers.sql) created this stored procedure and in all upgrade scripts that came after this, it was never dropped. We started with the SF 2024.1 installation and we always used the Deployment center GUI to upgrade our SF (up to 2025.3). So why are these stored procedures never dropped? And could there be more ‘old’ objects in our SF database schema that should not be there?To fix this, is it safe to just execute the install code files 030-150 from the 2025.3 install package?

We use a printer called dummy_printer to print on various printers from a table using the overwrite printer name parameter. This worked until we had a windows update a few days ago, after which the printer suddenly ignores all defaults and preferences set on the printer server (PRN01).The addresses we use for the printers look like this: \\ROVEGPRN01.Roveg.local\Label1_Test_KBS.We checked all defaults and preferences on the printer server to make sure they are set up correctly, and they are. We also tried local printers (installed on the indicium server), which equally do not use the printing defaults and preferences. Instead we get a zoomed in (not fit to page) and un-rotated version.Does anyone know where to set the printing defaults/preferences for printing from thinkwise?

Reading the following here: https://docs.thinkwisesoftware.com/blog/2025_3#web-domains---improvements-for-web-domains“When you make a change to a web domain, Indicium will be notified and will read the new configuration of the web domain. Changes made to a web domain are visible within a minute.”I am mainly looking for a direct update of the Login Page Notice to be changed so we can use it to announce upcoming Maintenance, but so far the changes never seem to go through unless I restart the Azure Web app. Also having changed “Allow Stay Signed In” in case it had to be a change on the entity directly, but does not do anything either.Is this not the configuration that the guide is talking about or does it not seem to function then?Platform: 2025.3Indicium: 2025.3.11.3

When I set a lookup reference to “Visible for filter” = “Always”, it appears in the filter form.It seems that regular fields set under “Subject” → “Data” → “Filter” will show first (which is fine). After that the reference lookups, but I cannot figure out what controls the order in which those reference lookups appear in the form.In a situation I have made 3 available and for clarity I would like to change the order to a more fitting one. What can I influence to change this?  

Hello everyone,We found a strange issue with one of the task pop ups. It seems to auto scale after opening the popup, and it does not matter what type of screen you're on (desktop, mobile, doesn't matter). Seeming a video might help better than trying to explain it, here is a GIF that showcases it:What could be going on, I could not find a setting or something like that to prevent this from happening, but it seems to be happening whenever I hit the task with the checkmark. And this is the only task that does this.

As an example case we have a pivot grid with sales orders that default is grouped by customer, but the user is allowed to change the cube view. So for example he could remove the customer category, but group on order type instead.How can we make it possible that the user could open specific orders when the orders are aggregated in the pivot grid? We tried adding a detail tab with the orders, but it will only show the first row.Of course double clicking on a pivot grid cell opens a popup that shows all the orders of the aggregation, but we cannot use that to open the orders with all details (I created an idea for that: Pivot grid zoom in - normal grid functionality | Thinkwise Community).The only thing I can currently think of is creating a field with a html link that points to a deeplink of the order in our application and show that field in the popup screen. But this unfortunately means it will open a new browser tab for each order.

How can I add a Database message as explained here?: https://docs.thinkwisesoftware.com/docs/sf/messages#database-messagesThe screen is lacking the group “Database message capture” or the relevant fields Screen after pressing “Add”When removing the prefilter there are records existing that have such values and they are from a Base model, but I do not see a way to make the relevant fields appear myself: Example of existing Database messageI could use a “Copy” action on this one, but I do not think that was the intended method.In case relevant: Platform 2025.2

We are trying to use the timezone setting in IAM user preferences. However, it seems that it is assumed that the stored time is in UTC. I want to change this to be read as CET. Is that possible?I mean, when I set a user’s timezone to CET, they should see the same time as is stored. Current the users are all set to UTC by default and if I change it to CET, they will not see the intended time. This is a problem, because I also want to add users in another timezone.I would prefer not to change our whole system and existing data to store UTC dates as discussed here:  

Hi, I have some tasks made into my main subject table. These tasks are all assigned to 2 task groups named "crud” and "others”.Crud group has seq number 10 while other ahs seq number 20.On the subect screen itself, i use a tile task on the left to display them and they look good, in the right format Yet, this subject have a variant created that I use as a detailt tabe variant on another subject variantThis variant, have a taskbar on the detail screen, that looks like this:So it should display the tasks in the right corner and alligned on the right.After all of that setup, this is how data looks on the UIThe problem is that not only the task groups are reversed but also the tasks inside are in a reversed order.If i change the screen type and instead of the task bar I use a custom action bar with only task checked:With this screen type, nothing else being modified, the tasks looks like this:​​​​​So in that case the tasks follow the defined sequence, both task groups and the task orders i

We ran into the problem that SVGs were not displayed in tree views. (Universal GUI 2024.2.14)After adding this to custom.css, the svg icons became visible:svg { width: 24px; height: 24px; }Side effect of this, is that charts are no longer displayed. I don’t believe this is solved as was mentioned in this post:What can we do now? 

Good afternoon,I have a task that is the start of a simple process flow, which starts some more tasks and writes a report.The task will be started with a http call to indicium. I thought the process flow would trigger when i http call this task but it doesn’t, it only executes the task I am calling. There are no errors in indicium.The process flow works if i change the first task to a table task and start it in the application I managed to get a set up like this working in the past, but I dont know what I am missing here, does anyone know? ThanksKind regards, Dennis

I know it is possible for a user to save a custom pivot grid view (cube) in the Windows GUI. Is this also possible with the Universal GUI? 

I would like to make a process flow where the start table task has a keyboard shortcut, so that a user can open a multi-line / html control with the keyboard. We have multiple workflows where users edit a ‘note’ or ‘description’ field in a form to add their latest information. For example after interaction with (potential) clients.Right now, when editing this multi-line/ html field in-form, the shift + enter and enter navigate to the previous or next field in the form. Alt + enter is the only text-enter but results in more white space than the users like. The solution is then to open the lookup control where (shift +) enter behaves as desired. If this can be done with a keyboard bind instead of a mouse click it would streamline this process for them. Now I know that you can add a custom keyboard bind to a task, but there is no way to have this tasks flow open the multi-line or html lookup control. It would be great if there was a process action that allows us to open the control of a s

After a platform upgrade (from 2025.1 to 2025.2), we encountered the following message on several tablets:This version of the Thinkwise platform is not supported by Universal. Contact your administrator. It seems that the Universal GUI is still using the old platform version, while IAM has already been updated.After clearing cookies, everything worked again.Our question: Is it expected that users need to clear cookies or cache after a platform upgrade? If so, is there a way to avoid this, so that users can continue working without manual action?

I think there might be something wrong with the generation or download of the Universal GUI version 2025.3.11 package. When finished I'm not able to unzip it.