Moved a user from tenant and he cannot login anymore

Question

Hi,

I moved a user to a new tenant and gave him new usergroups. After problems with logging in. I did move the user back to the previous tenant and gave him the previous usergroups. However, he does still have the same error when trying to login; “Wrong user credential or no rights to application”.

I do have some recommendations for the user in IAM, but I do not know what is meant by it, no other user had start objects, so I don’t think that is it.
What does auto_load_gui_appl means? Do I have to sync the IAM

Kind regards,

Best answer by Loes Vaessen

Hi,

I think the issue was that this was an old user with a password that didn’t meet the current strength requirements. He could still log in before, but after I changed his tenant and user groups, I had to set a new password that met the policy.

Kind regards, Loes

Loes Vaessen · Accepted Answer

Hi,I think the issue was that this was an old user with a password that didn’t meet the current strength requirements. He could still log in before, but after I changed his tenant and user groups, I had to set a new password that met the policy.Kind regards, Loes

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