Indicium stopped running

Hi Mark,

Can you try enable the app service logs

And check the log stream for any logs that may indicate why the application fails to boot.

You can also check the Application Event Logs to find errors related to starting your application:
 

Hi Anne,

After enabling the app service logs, the same 500 error is shown: 

HTTP Error 500.30 - Internal Server Error</h3><h4>The page cannot be displayed because an internal server error has occurred.</h4></div><div class="content-container"><fieldset><h4>Most likely causes:</h4><ul> <li>IIS received the request; however, an internal error occurred during the processing of the request. The root cause of this error depends on which module handles the request and what was happening in the worker process when this error occurred.</li> <li>IIS was not able to access the web.config file for the Web site or application. This can occur if the NTFS permissions are set incorrectly.</li> <li>IIS was not able to process configuration for the Web site or application.</li> <li>The authenticated user does not have permission to use this DLL.</li> <li>The request is mapped to a managed handler but the .NET Extensibility Feature is not installed.</li> </ul></fieldset></div><div class="content-container"><fieldset><h4>Things you can try:</h4><ul> <li>Ensure that the NTFS permissions for the web.config file are correct and allow access to the Web server's machine account.</li> <li>Check the event logs to see if any additional information was logged.</li> <li>Verify the permissions for the DLL.</li> <li>Install the .NET Extensibility feature if the request is mapped to a managed handler.</li> <li>Create a tracing rule to track failed requests for this HTTP status code. For more information about creating a tracing rule for failed requests, click <a href="http://go.microsoft.com/fwlink/?LinkID=66439">here</a>

I have also attached the whole log.

Anything in the Application Event Logs?

There are multiple errors in the Application Event logs. I got the same error in the CMD when trying the indicium.exe command. But, as far as I know, there haven't been any changes that would denied access.

Hi Anne,

That fixes the problem! However, the Test environment doesnt have this environment variable, but still works.

Could it be that the newest versions of Universal & Indicium have something to do with this? Otherwise I cant figure out an explanation for the sudden appearance of this problem.

Thanks!

Hi Mark,

I can’t be certain without investigating further.

It may have something to do with differences in OpenID provider or OAuth2 client application configurations between the test and production environment.

Does this ring a bell?

Hello ​@Mark Leunissen,

As Anne suggests, the difference is most likely that the test environment does not have Client Applications configured in IAM and the production environment does. The presence of Client Applications in IAM triggers the code that caused your error and therefore the requirement for the certificate setting.

Well in this case the above problem occurred on the dev environment. Which is hosted on Azure with the same settings as the test environment.

I do see that the test environment has no client applications set up, but the dev environment does have a client application set up. Thanks for the help!