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Recently an undocumented change has been made in Indicium (see this comment from Vincent Doppenberg). As a result a lot of our users (and those of other customers as the Community shows) experience the below annoying behavior:

  • After a bit of idle time, they return to the Application and see the screen still open on the Subject where they left it
  • They then click to continue their work and instead of the GUI suddenly throws a Session expired popup (this should be much more elegant, as per this Idea: Universal GUI - elegant session timeout | Thinkwise Community (thinkwisesoftware.com))
  • However, the user's login is still valid (for example because they checked the Remember me box on the login page, or because they use Azure AD as Identity provider for which the login is configured to stay valid longer)
  • Then after clicking the ‘Close’ button on the Session expired popup, the GUI automatically redirects, reauthenticates, and reopens the original screen (unfortunately the Start Objects start after the remembered last page is loaded, for this we have TCP 6388S open)
  • After this, the user can continue the work

These steps feel annoying and unnecessary for a user that is still authenticated. Can this be surpressed/prevented/made configurable so the user can continue working uninterrupted as long as his authentication is still valid?

 

 

New→Open

This change is indeed very annoying, and our users are complaining about it. Will there be a solution soon?

We are using AAD, and as you describe it, they are still authenticated so they can continue their work after clicking on "Close." However, we have process flow that starts a task (so the task popup is opened), but after they see the "Expired" popup, the task is gone.

Open→Working on it!
Working on it!→Next release

The Next Release of wat?
Universal GUI? (release every month)

Indicium? (release every month)
SF Platform? (october)

Hello @PatrickW,

The next release of the platform, which will indeed be in October. You will be able to configure the session timeout in IAM as of version 2024.3.

Hello @PatrickW,

The next release of the platform, which will indeed be in October. You will be able to configure the session timeout in IAM as of version 2024.3.

Thank you! It might be useful to mention it the next time, with these different release schedules it can make a significant difference in how long we have to wait.

Next release→Completed
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