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All user tasks error: "Stage taks failed" after update indicium/universal latest

  • December 20, 2021
  • 7 replies
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Jaap van Beusekom
Vanguard
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Hi,

I updated this morning to the latest versions of Universal GUI and Indicium, 2021.3 SF included latest hotfixes.After updating Universal, all users get this message when starting tasks buttons:

“Stage task failed: Error: Er is een onbekende fout opgetreden, neem contact op met uw administrator” running ons tasks buttons.”

Deleted all local cache, restart Indicium and IIS, tested “in private” and more then 1 device. With administrator account (IAM “all rights”) it’s stil working, please help! High priority?

URL: 1 example URL: https://<server>/indicium/iam/<env>/document_koppeling(document_id=99154,tab_id='contact',primary_key='16662')/task_ga_naar_document/stage

Jaap

Best answer by Arie V

@Jaap van Beusekom We just encountered this issue as well, it seems to be related to hidden Task Parameters. Once we set those to Read Only, we don't encounter the error. We're going to raise a TCP for this. 

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7 replies

E
Moderator
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  • Erwin Ekkel
  • Moderator
  • 765 replies
  • December 20, 2021

Are you sure the model and the database are in sync? More often then not this issue comes from the application being based on an older model. If this is not the case, can you please report this as a support ticket in TCP so we can have a look at this problem? 

 

Jaap van Beusekom
Vanguard
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I restored my Indicium and Universal and everything working fine ( no model issue )

Indicium version: 2021.3  Build: 15 Metasource version: 2021.3

Universal GUI versie 2021.3.13.0  GUI uitgebracht op  11/26/2021 Platform versie 

2021.3

tested with latest Universal with old Indicium, Working fine. So, Indicium latest is causing the issues

 

Arie V
Community Manager
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  • Arie V
  • Community Manager
  • 999 replies
  • Answer
  • December 21, 2021

@Jaap van Beusekom We just encountered this issue as well, it seems to be related to hidden Task Parameters. Once we set those to Read Only, we don't encounter the error. We're going to raise a TCP for this. 

Jaap van Beusekom
Vanguard
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Hi @Arie V thanks for your feedback. Hope ThinkWise read this and will fix this in a hotfix, next release or put on their backlog.

I had monday morning 3 hours frustrated end-users on my support tickets and restored my old version for next weeks. New update planned “somewhere in 2022” ;-)
 

E
Moderator
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  • Erwin Ekkel
  • Moderator
  • 765 replies
  • December 21, 2021

Our team is working on it and we will inform you when a new version is available. 

V
Moderator
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Hello @Jaap van Beusekom and @Arie V, this issue has been hotfixed

ArnoW
1 person likes this
  • ArnoW
    ArnoW
Arie V
Community Manager
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  • Arie V
  • Community Manager
  • 999 replies
  • December 21, 2021
Vincent Doppenberg wrote:

Hello @Jaap van Beusekom and @Arie V, this issue has been hotfixed

Great work, Vincent!

V
1 person likes this
  • V
    Vincent Doppenberg
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