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Look up field not loading any data

  • September 18, 2024
  • 7 replies
  • 97 views

ElenaTodirenchi
Vanguard
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Hello!

 

In our project we have a task with some parameters that are completed by the user from the pop up. We put that task into a process flow, it’s the third step in the process, and when the pop up appears the fields that are references to another table are not loading any data. 

And also if you click on the look up icon 

is not loading any data even if in the table there are records.

Do you have any idee what this can cause this problem? because when we are running the task from the table is not having any issues.

Best answer by Jeroen van den Belt

Since we have not received any further information, we assume that this question has resolved itself.

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7 replies

Anne Buit
Community Manager
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  • Community Manager
  • 637 replies
  • September 18, 2024

Are you using the process action ‘Start task’ or ‘Start table task’?

‘Start table task’ may copy information from the subject to (hidden) task parameters which allow the look-up combo to be filled. This is done via the Table task parameters.

When you use ‘Start task’, you may have to map this data using process variables instead.


ElenaTodirenchi
Vanguard
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Hello @Anne Buit! I tried with both of them and is still not working.


Anne Buit
Community Manager
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  • Community Manager
  • 637 replies
  • September 18, 2024

Can you try to make all fields visible in the task, to see if there is any difference in the parameter values which they initially show on starting the task?


ElenaTodirenchi
Vanguard
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The problem is not with the starting task of the process flow but rather with the following one that's opening, which has new parameters and references than the original.


Anne Buit
Community Manager
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  • Community Manager
  • 637 replies
  • September 23, 2024
Process flow monitor

I’m not sure I follow. Have you tried using the process flow monitor to get more information about the parameters being mapped into the following task?


Jeroen van den Belt
Administrator
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Hi @ElenaTodirenchi,

Can you please respond to the latest question? If you don't require assistance anymore, please also let me know :)


Jeroen


Jeroen van den Belt
Administrator
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Since we have not received any further information, we assume that this question has resolved itself.


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