How to abort a failed synchronization to IAM?

  • 21 June 2022
  • 6 replies

Userlevel 2

Hi all,


I have a question concerning a failed synchronization to IAM. 

As can be seen on the image below, the synchronization to IAM has failed on the step ‘Synchornizing: project’. However, it doesn't seem possible to abort the failed synchronization. So, how do I abort a failed synchronization to IAM.

I have tried to cancel it via maintenance → jobs, but this doesn't seem to work. Additionally, in maintenance → Jobs, the ‘active job’ isn't listed as an active job (second image)


Thanks in advance. 

Failed synchronization
No active job



Best answer by Erwin Ekkel 22 June 2022, 12:33

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6 replies

Userlevel 5
Badge +10

Did you run all the hotfixes? There was an older hotfix that solved this issue: 
20220121 - Sync run did not get cancelled upon cancelling generate sync scripts

Userlevel 2

Yes, I did run the latest hotfixes. However, maybe the problem is that the ‘cancelling generate sync scripts’ or just cancel this sync is not possible / can't be found. Before I was able to manually cancel a creation or synchronization. 

Could this be the problem I'm facing? 

Userlevel 5
Badge +10

Can you check the synchronization history if the job is still considered running? 



Userlevel 2

Both images show that the sync has failed, but hasn't been finished or cancelled. 

Userlevel 5
Badge +10

Can you try manually updating the sync_run_status to 4 in the sync_run table?  

Userlevel 2

Thanks Erwin! This does seem to allow for new syncs to be started.