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All application (content) queries fail (error 500)

Freddy
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  • Freddy
  • Thinkwise Local Partner Brasil
  • 529 replies

I have migrated several projects to our new server, and one gives me errors on all application queries (500).  Model queries work fine.. So I see the GUI, but never content. And the Indicium error log gives me always the error below.. There is no other logging. 

 

2023-03-20T12:12:59.6648608+00:00 0HMP82PVQTH55:00000002 [ERR] An unhandled exception occurred while processing the request. (ffba027a)
System.NullReferenceException: Object reference not set to an instance of an object.
   at Indicium.Licensing.LicenseChecker.AllowApplicationAccess() in C:\azp\agent\_work\1\s\src\Indicium\Licensing\LicenseChecker.cs:line 100
   at Indicium.OData.MetaSourceApiModelCache.GetApiModel(String metaSourceAliasOrID, String guiApplAliasOrID, TSFRequestContext requestContext, ISession userSession, Boolean refreshModel) in C:\azp\agent\_work\1\s\src\Indicium\OData\MetaSourceApiModelCache.cs:line 71
   at Indicium.Shared.Telemetry.ServerTimings.ServerTimingsBuilder.Capture[T](String key, Func`1 action) in C:\azp\agent\_work\1\s\src\Indicium.Shared\Telemetry\ServerTimings\ServerTimingsBuilder.cs:line 47
   at Indicium.OData.ODataRouteValueTransformer.TransformAsync(HttpContext httpContext, RouteValueDictionary values) in C:\azp\agent\_work\1\s\src\Indicium\OData\ODataRouteValueTransformer.cs:line 209
   at Microsoft.AspNetCore.Mvc.Routing.DynamicControllerEndpointMatcherPolicy.ApplyAsync(HttpContext httpContext, CandidateSet candidates)
   at Microsoft.AspNetCore.Routing.Matching.DfaMatcher.SelectEndpointWithPoliciesAsync(HttpContext httpContext, IEndpointSelectorPolicy[] policies, CandidateSet candidateSet)
   at Microsoft.AspNetCore.Routing.EndpointRoutingMiddleware.<Invoke>g__AwaitMatch|8_1(EndpointRoutingMiddleware middleware, HttpContext httpContext, Task matchTask)
   at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context)
   at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context)
   at Microsoft.AspNetCore.ResponseCompression.ResponseCompressionMiddleware.InvokeCore(HttpContext context)
   at Indicium.Middleware.Security.AuthenticationHeadersMiddleware.InvokeAsync(HttpContext context) in C:\azp\agent\_work\1\s\src\Indicium\Middleware\Authentication\AuthenticationHeadersMiddleware.cs:line 48
   at Indicium.Middleware.Security.SecurityHeadersMiddleware.InvokeAsync(HttpContext context, ContentSecurityPolicyBuilder cspBuilder) in C:\azp\agent\_work\1\s\src\Indicium\Middleware\Security\SecurityHeadersMiddleware.cs:line 55
   at Indicium.Middleware.Messages.TSFMessagesMiddleware.Invoke(HttpContext context, IRootApplicationLoader rootApplicationLoader, TSFRequestContext requestContext) in C:\azp\agent\_work\1\s\src\Indicium\Middleware\Messages\TSFMessageMiddleware.cs:line 45
   at Indicium.Middleware.Telemetry.ServerTimings.ServerTimingsMiddleware.InvokeAsync(HttpContext context, ServerTimingsBuilder serverTimingsBuilder) in C:\azp\agent\_work\1\s\src\Indicium\Middleware\Telemetry\ServerTimings\ServerTimingsMiddleware.cs:line 43
   at Indicium.Middleware.ExceptionHandlingMiddleware.Invoke(HttpContext context, TSFRequestContext requestContext) in C:\azp\agent\_work\1\s\src\Indicium\Middleware\ExceptionHandlingMiddleware.cs:line 84
2023-03-20T12:12:59.6772063+00:00 0HMP82PVQTH56:00000002 [ERR] An unhandled exception occurred while processing the request. (ffba027a)
System.NullReferenceException: Object reference not set to an instance of an object.
   at Indicium.Licensing.LicenseChecker.AllowApplicationAccess() in C:\azp\agent\_work\1\s\src\Indicium\Licensing\LicenseChecker.cs:line 100
   at Indicium.OData.MetaSourceApiModelCache.GetApiModel(String metaSourceAliasOrID, String guiApplAliasOrID, TSFRequestContext requestContext, ISession userSession, Boolean refreshModel) in C:\azp\agent\_work\1\s\src\Indicium\OData\MetaSourceApiModelCache.cs:line 71
   at Indicium.Shared.Telemetry.ServerTimings.ServerTimingsBuilder.Capture[T](String key, Func`1 action) in C:\azp\agent\_work\1\s\src\Indicium.Shared\Telemetry\ServerTimings\ServerTimingsBuilder.cs:line 47
   at Indicium.OData.ODataRouteValueTransformer.TransformAsync(HttpContext httpContext, RouteValueDictionary values) in C:\azp\agent\_work\1\s\src\Indicium\OData\ODataRouteValueTransformer.cs:line 209
   at Microsoft.AspNetCore.Mvc.Routing.DynamicControllerEndpointMatcherPolicy.ApplyAsync(HttpContext httpContext, CandidateSet candidates)
   at Microsoft.AspNetCore.Routing.Matching.DfaMatcher.SelectEndpointWithPoliciesAsync(HttpContext httpContext, IEndpointSelectorPolicy[] policies, CandidateSet candidateSet)
   at Microsoft.AspNetCore.Routing.EndpointRoutingMiddleware.<Invoke>g__AwaitMatch|8_1(EndpointRoutingMiddleware middleware, HttpContext httpContext, Task matchTask)
   at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context)
   at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context)
   at Microsoft.AspNetCore.ResponseCompression.ResponseCompressionMiddleware.InvokeCore(HttpContext context)
   at Indicium.Middleware.Security.AuthenticationHeadersMiddleware.InvokeAsync(HttpContext context) in C:\azp\agent\_work\1\s\src\Indicium\Middleware\Authentication\AuthenticationHeadersMiddleware.cs:line 48
   at Indicium.Middleware.Security.SecurityHeadersMiddleware.InvokeAsync(HttpContext context, ContentSecurityPolicyBuilder cspBuilder) in C:\azp\agent\_work\1\s\src\Indicium\Middleware\Security\SecurityHeadersMiddleware.cs:line 55
   at Indicium.Middleware.Messages.TSFMessagesMiddleware.Invoke(HttpContext context, IRootApplicationLoader rootApplicationLoader, TSFRequestContext requestContext) in C:\azp\agent\_work\1\s\src\Indicium\Middleware\Messages\TSFMessageMiddleware.cs:line 45
   at Indicium.Middleware.Telemetry.ServerTimings.ServerTimingsMiddleware.InvokeAsync(HttpContext context, ServerTimingsBuilder serverTimingsBuilder) in C:\azp\agent\_work\1\s\src\Indicium\Middleware\Telemetry\ServerTimings\ServerTimingsMiddleware.cs:line 43
   at Indicium.Middleware.ExceptionHandlingMiddleware.Invoke(HttpContext context, TSFRequestContext requestContext) in C:\azp\agent\_work\1\s\src\Indicium\Middleware\ExceptionHandlingMiddleware.cs:line 84

 

Best answer by Vincent Doppenberg

Hello Freddy,

I think your license in IAM may be empty:

select license
from global_settings

You should see messages regarding this in Indicium's error log. It should state that it attempted to retrieve a license but failed. Can you check this?

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LEF — Lift. Empower. Fulfill. [lef.digital]
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Moderator
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  • Erwin Ekkel
  • Moderator
  • 761 replies
  • March 20, 2023

Are you sure the database connection is correct and reachable. 

V
Moderator
Forum|alt.badge.img+4

Hello Freddy,

I think your license in IAM may be empty:

select license
from global_settings

You should see messages regarding this in Indicium's error log. It should state that it attempted to retrieve a license but failed. Can you check this?

Freddy
Forum|alt.badge.img+16
  • Freddy
  • Author
  • Thinkwise Local Partner Brasil
  • 529 replies
  • March 20, 2023
Vincent Doppenberg wrote:

Hello Freddy,

I think your license in IAM may be empty:

select license
from global_settings

You should see messages regarding this in Indicium's error log. It should state that it attempted to retrieve a license but failed. Can you check this?

It has a license..  however the mentioned database and server don't match up anymore. (I've divided the old IAM into 2 new ones (PoC and Demo) ..  can this be the issue then?

LEF — Lift. Empower. Fulfill. [lef.digital]
Freddy
Forum|alt.badge.img+16
  • Freddy
  • Author
  • Thinkwise Local Partner Brasil
  • 529 replies
  • March 20, 2023
Freddy wrote:
Vincent Doppenberg wrote:

Hello Freddy,

I think your license in IAM may be empty:

select license
from global_settings

You should see messages regarding this in Indicium's error log. It should state that it attempted to retrieve a license but failed. Can you check this?

It has a license..  however the mentioned database and server don't match up anymore. (I've divided the old IAM into 2 new ones (PoC and Demo) ..  can this be the issue then?

I think I understand what happened. 

As this is a copy of the old IAM, I renamed the database. I thought I restarted the Indicium tier already, but apparently not. I just did another restart, and I saw the database corresponds again and the errors are gone. 

 

LEF — Lift. Empower. Fulfill. [lef.digital]
E
1 person likes this
  • E
    Erwin Ekkel
V
Moderator
Forum|alt.badge.img+4

Hello Freddy,

That does indeed make the license invalid, however, I don't quite understand why you are getting the error that you are getting. And if the license is invalid, it should also attempt to retrieve a new license (which should show in the error log).

You could update your license in IAM to NULL and then restart Indicium to force the retrieval of a new license. You might have to register the environment in TCP again, however.

I will look into why this error occurs.

V
Moderator
Forum|alt.badge.img+4
Freddy wrote:
Freddy wrote:
Vincent Doppenberg wrote:

Hello Freddy,

I think your license in IAM may be empty:

select license
from global_settings

You should see messages regarding this in Indicium's error log. It should state that it attempted to retrieve a license but failed. Can you check this?

It has a license..  however the mentioned database and server don't match up anymore. (I've divided the old IAM into 2 new ones (PoC and Demo) ..  can this be the issue then?

I think I understand what happened. 

As this is a copy of the old IAM, I renamed the database. I thought I restarted the Indicium tier already, but apparently not. I just did another restart, and I saw the database corresponds again and the errors are gone. 

 

Oh good, that explains a few things. In that case you can disregard my last message.

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