This week we like to share some tips & tricks on how to submit a support ticket.
When you start developing your own application with the Thinkwise Platform, there is documentation and the community to learn everything you need to know. When the platform software isn’t working as it should, you can submit a ticket.
The fastest way to get your support tickets resolved is to provide us with as much detail as possible. Besides product and version information you must include the steps to reproduce the issue. We cannot help you with bugs we cannot reproduce.
In addition, you can use screen recording to demonstrate the problem and add a video to the Support Ticket. Here are a few suggestions to help you out:
Screen recording in Windows 10
Press your Windows Logo key + Alt + R to start recording. (This feature is part of the Xbox Game Bar function, Windows Logo key + G)
You can also use MS PowerPoint. Here's how...
Screen recording on your Android device
Depending on you brand of device, there are various ways to activate screen recording. Read more. The most widely used (almost one million users) free app for Android is AZ Screen Recorder, available in the Google Play Store.
Screen recording on your iPhone or iPad
Go to Settings, Control Center and add the Screen Recording option. Now your Control Center (swipe your main screen) has a record button. Your screen recordings are saved in Photos.
Do you have some tips of your own on screen capturing?
Please feel free to add your suggestions below.