Record a video to speed up ticket resolution

  • 22 February 2021
  • 2 replies
Record a video to speed up ticket resolution

Hello everyone, 

This week we like to share some tips & tricks on how to submit a support ticket.

When you start developing your own application with the Thinkwise Platform, there is documentation and the community to learn everything you need to know. When the platform software isn’t working as it should, you can submit a ticket

The fastest way to get your support tickets resolved is to provide us with as much detail as possible. Besides product and version information you must include the steps to reproduce the issue. We cannot help you with bugs we cannot reproduce.

In addition, you can use screen recording to demonstrate the problem and add a video to the Support Ticket. Here are a few suggestions to help you out:


Screen recording in Windows 10

Press your Windows Logo key + Alt + R to start recording. (This feature is part of the Xbox Game Bar function, Windows Logo key + G)

You can also use MS PowerPoint. Here's how...


Screen recording on your Android device

Depending on you brand of device, there are various ways to activate screen recording. Read more. The most widely used (almost one million users) free app for Android is AZ Screen Recorder, available in the Google Play Store.


Screen recording on your iPhone or iPad

Go to Settings, Control Center and add the Screen Recording option. Now your Control Center (swipe your main screen) has a record button. Your screen recordings are saved in Photos.


Do you have some tips of your own on screen capturing?
Please feel free to add your suggestions below.


2 replies

Userlevel 4
Badge +9

I prefer using bandicam:
It is a lightweight application that has a lot of options regarding screen capture options and file format. Is easy to use and the basic version is free (the only disadvantage of using the free version is that you get a watermark). 

Userlevel 5
Badge +17

Favorite of mine is 

Like the name implies, you can record gifs but also mp4 and single screenshots. It's a free tool and the window of recording can be customized. Recommended for use here on the Community as mp4's are not supported :wink: