On Demand Push Notifications for Universal

Related products: Intelligent Application Manager Universal GUI Indicium Service Tier

We would like to have the ability to use Push Notifications on Demand to send custom messages to our users. 

Currently the only notification that you get from the Universal GUI is during a system Upgrade to a new version, or once asking you to install the app on your device.

 

The Idea is to have a built in way for push notifications on demand to users from

  1. within the build application 
  2. IAM
  3. Both the above

Sending a notification to users for critical items as per the developed application demands.

Optional if possible to be able to select the delivery medium from:

  1. SMS
  2. iOS, Android, and web push Notifications
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

@Mark Jongeling Definitely looking forward to this! I’m curious though if and how Thinkwise is going to support this as long as Apple does not support push notifications for PWA?


@Mark Jongeling By the way: isn’t this Idea also similar to your Idea below? If yes, I’d suggest another merge then: 

 


@Mark Jongeling This is the best info I have found so far on (im)possibilities of Push Notifications for PWA on iOS: https://stackoverflow.com/a/64576541


The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Updated idea status NewOn the backlog

@Arie V Thank you for the additional information. I have merged my idea with this one as this idea is aimed towards the Universal GUI.


Can you give me a status update regarding this Idea? 


@Spyros.Neofytou Still on the backlog, like the Idea status reflects. We will update the idea's status when anything changes.


Still waiting and not in a sprint yet :-(
Does somebody had a idea of a work-around or solution for this made in TSF and want to share this?


@Mark Jongeling I see my idea has a lot of votes and it is something that a lot of other people are waiting for. Being in the backlog almost seems and feels that it will never be implemented.

Looking at the Roadmap I did not really see it as a pending item either. 

We have increased requests to provide the means of communication with our users from within the PWA installed on their device:

  1. Push notifications on the device that has the PWA is installed
  2. Notification via SMS

Any forecast on when we can see it planned? 202?


Hi all, we are well aware of the number of votes for this idea. This is definitely something we’d like to add as a first-class feature to the platform.

The current plan is to segment implementation into two phases.

First phase will allow queueing of notifications for users and will have the Thinkwise Platform automatically send the notifications to users that are currently actively using an application. This should already offer good value for a number of scenarios. We’ll start off with simple, text-based and user-specific notifications. We will evaluate the method of queuing notifications and the interactivity of these notifications.

The second phase will focus on sending these notifications even when the user is not active and the user has allowed the use of push notifications. This may have to rely on external tooling such as Firebase and/or require additional set-up for devices (IOS is not yet fond of PWA’s with push notifications). Alternatively, this may have to fall back to SMS if the end-user so desires.

The first phase is planned for the upcoming 2022.2 release of the Thinkwise Platform. This feature will be exclusive to the Universal GUI.


Hi all, we are well aware of the number of votes for this idea. This is definitely something we’d like to add as a first-class feature to the platform.

The current plan is to segment implementation into two phases.

First phase will allow queueing of notifications for users and will have the Thinkwise Platform automatically send the notifications to users that are currently actively using an application. This should already offer good value for a number of scenarios. We’ll start off with simple, text-based and user-specific notifications. We will evaluate the method of queuing notifications and the interactivity of these notifications.

The second phase will focus on sending these notifications even when the user is not active and the user has allowed the use of push notifications. This may have to rely on external tooling such as Firebase and/or require additional set-up for devices (IOS is not yet fond of PWA’s with push notifications). Alternatively, this may have to fall back to SMS if the end-user so desires.

The first phase is planned for the upcoming 2022.2 release of the Thinkwise Platform. This feature will be exclusive to the Universal GUI.

Thank you @Anne Buit for the Update, these are the news I was waiting for 🙂 .


Updated idea statusOn the backlogWorking on it!

First phase will allow queueing of notifications for users and will have the Thinkwise Platform automatically send the notifications to users that are currently actively using an application. This should already offer good value for a number of scenarios. We’ll start off with simple, text-based and user-specific notifications.

@Anne Buit Promising! Is adding sound for this first phase an option (like in TCP with downloads)? That would allow users to simply have the application open in the background and being triggered to go back to the application when something relevant happens.


Arie, it is doubtful that we’ll be able to add sounds to these notifications in the very first increment. We cannot easily shoe-horn this in without affecting the short-to-mid-term planning of other UI features.

We’ll ensure everything is set up in such a manner that the concept can be iterated on with improvement like sounds.


Hi all, we are well aware of the number of votes for this idea. This is definitely something we’d like to add as a first-class feature to the platform.

The current plan is to segment implementation into two phases.

First phase will allow queueing of notifications for users and will have the Thinkwise Platform automatically send the notifications to users that are currently actively using an application. This should already offer good value for a number of scenarios. We’ll start off with simple, text-based and user-specific notifications. We will evaluate the method of queuing notifications and the interactivity of these notifications.

The second phase will focus on sending these notifications even when the user is not active and the user has allowed the use of push notifications. This may have to rely on external tooling such as Firebase and/or require additional set-up for devices (IOS is not yet fond of PWA’s with push notifications). Alternatively, this may have to fall back to SMS if the end-user so desires.

The first phase is planned for the upcoming 2022.2 release of the Thinkwise Platform. This feature will be exclusive to the Universal GUI.

Hi all,

As stated by @Anne Buit, the first phase of this idea will shortly become available in the Universal GUI. It will be a feature of the 2022.2 version of the Thinkwise Platform, which will be released next July.

We’ll keep the status of this idea on ‘Working on it’, since the second phase is not implemented yet. We will keep you updated when we will start working on it.


 

Anne Buit wrote:
First phase will allow queueing of notifications for users and will have the Thinkwise Platform automatically send the notifications to users that are currently actively using an application. This should already offer good value for a number of scenarios. We’ll start off with simple, text-based and user-specific notifications. We will evaluate the method of queuing notifications and the interactivity of these notifications.

The first phase is planned for the upcoming 2022.2 release of the Thinkwise Platform. This feature will be exclusive to the Universal GUI.

I've created a notification in the IAM (of our end product). 

When should this message appear to the user? In this example, I would expect a notification after logging in with my account through Universal. However, nothing seems to happen and the notification stays at "Pending". Am I missing something? 

 


Hi Dennis,

This is exactly how it is supposed to work. It may take up to a minute of interaction with the UI before the notification is shown to the user.

Can you double-check that the correct IAM database was used to register the notification, the correct Indicium URL pointing to this IAM is used in Universal and the correct user is logged into Universal?


Hi Dennis,

This is exactly how it is supposed to work. It may take up to a minute of interaction with the UI before the notification is shown to the user.

Can you double-check that the correct IAM database was used to register the notification, the correct Indicium URL pointing to this IAM is used in Universal and the correct user is logged into Universal?


✔️ Notification in the correct IAM (tried in our production IAM and test IAM);
 

✔️ Used correct Indicium URL pointing to this IAM (provided that by this you mean whether I am consulting the correct Universal end product)

 

✔️ Used correct user to log in into Universal (checked by IAM > Users > Notifications);  

What's the next step to find out why the notification does not appear to the user?