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Application status gets stuck on 'will be taken offline'


Mark Leunissen
Captain
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Hi,

 

The applications in IAM keep the status: 'will be taken offline’. This has been happening since last week, before that the 'Take application offline’ task would immediately take the application offiline. 

Does this have any influence on the running application? How do I fix this?

 

Kind regards,

Mark

Best answer by Remco

Hello ​@Mark Leunissen

This means that there is still a active application claim or a active system flow (or not gracefully stopped).

To find out which one of the two it is you can use the following query on your iam database to check.

select *
from appl_claim a
where a.gui_appl_id = your application id
and a.claim_end_date_time is null

select *
from process_flow_schedule_log P
where p.model_id = your model id
and p.branch_id = your branch id
and p.gui_appl_id = your application id
and p.end_date_time is null

If you are sure that both situation are not correct or the application claim can be stopped you can update these records with a end date. After that the application should be offline.

Hope this help

Kind regards,

Remco

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2 replies

Remco
Moderator
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  • Moderator
  • 42 replies
  • Answer
  • June 12, 2025

Hello ​@Mark Leunissen

This means that there is still a active application claim or a active system flow (or not gracefully stopped).

To find out which one of the two it is you can use the following query on your iam database to check.

select *
from appl_claim a
where a.gui_appl_id = your application id
and a.claim_end_date_time is null

select *
from process_flow_schedule_log P
where p.model_id = your model id
and p.branch_id = your branch id
and p.gui_appl_id = your application id
and p.end_date_time is null

If you are sure that both situation are not correct or the application claim can be stopped you can update these records with a end date. After that the application should be offline.

Hope this help

Kind regards,

Remco


Mark Leunissen
Captain
Forum|alt.badge.img+4

Hi ​@Remco 

 

There were indeed some process flow that hadn't been stopped correctly. 

 

Thanks!

 

Kind regards,

Mark


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