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Lately (since about 2 weeks) the TW Windows GUI has been crashing very regularly in Azure's RDP, causing the app to fail for all users. This happens several times a day.

 

GUI: 2023.3.12.0

Platform version: 2023.3

 

Windows update Azure:

2024-03 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5035853)

Successfully installed on 3/13/2024. Het update log geeft aan rond half 1 in de nacht


Some feedback from our analysis

 

Ik heb ook even zitten kijken in de monitoring en het heeft volgens mij niets te maken met de hoeveelheid memory, er is namelijk ten tijde van de crash van 16:50 nog ruim 40 GB beschikbaar.

 

In de Event Viewer zie ik wel regelmatig crashes van ThinkWise, deze bijvoorbeeld:

 

 

 

Met net daarvoor een .NET Runtime error:

 

 

 

Deze foutmelding ligt echt in de hoek van de ThinkWise software zelf, niet bij te weinig resources van de VM. 

 

Application: TSF_dotNET.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception
   at System.Windows.Forms.NativeWindow.CreateHandle(System.Windows.Forms.CreateParams)
   at System.Windows.Forms.Control.CreateHandle()
   at System.Windows.Forms.Control.get_Handle()
   at System.Windows.Forms.Control.CreateGraphicsInternal()
   at System.Windows.Forms.ThreadExceptionDialog..ctor(System.Exception)
   at System.Windows.Forms.Application+ThreadContext.OnThreadException(System.Exception)
   at System.Windows.Forms.Control.WndProcException(System.Exception)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

Could you create a ticket for this? (edit: you already did I see)

We have the suspicion that the update KB5035853 is faulty as after install, it caused my laptop to crash as well. We are looking into this.

Articles also talk about it: Windows 11 Update Causing Serious Problems For Millions Of PC Users (forbes.com)

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