What could be causing the Captcha entry to keep repeating when using the "Forgot Password" link?
As a result, users are unable to create a new password.
Solved
Users not able to reset password because Captcha seem never correct
+21- Superhero
Best answer by Harm Horstman
Hi Erwin,
I added the extended property ResetPasswordCaptchaNoise = Low to setting.ini
This is working, but now we have another problem, because following error message appears:
Failed to send the "Validation code” by mail. Why? SMTP settings are validated.
I made a ticket (#7259S) in TCP for this.
This topic has been closed for replies.
+21- Superhero
No idea, I didn't know there is a captcha noise setting.
It is more the two weeks ago when the problem popped up, I forgot which environment it was.
We couldn't wait so we have changed the password for the end user in IAM.
+21- Superhero
I now know what happened. If you try to change the password for a user with the 'Password / Allow Change' option unchecked, the question keeps repeating itself.
In this case, a message should appear stating that the password cannot be changed.
Tried this, also not reproduceable. Are you on the latest web gui? If you can provide more information I can try to reproduce this:
+21- Superhero
I am now using version 2023.1.18 (Web) and the problem still exists.
Cannot check a newer version at this time, I will try later.
+21- Superhero
- Answer
Hi Erwin,
I added the extended property ResetPasswordCaptchaNoise = Low to setting.ini
This is working, but now we have another problem, because following error message appears:
Failed to send the "Validation code” by mail. Why? SMTP settings are validated.
I made a ticket (#7259S) in TCP for this.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.