User Experience Universal GUI - Votes collector topic

  • 13 February 2023
  • 12 replies

Userlevel 6
Badge +10

We have been live in Production with the Universal GUI since November 2020. During the past few years the functionality of the Universal GUI has been massively improved by Thinkwise. In the meantime we as Thinkwise customer have learned a lot from our end users regarding their User Experience with the Universal GUI. Based on our experience, we believe the UX can and should be improved a lot by Thinkwise!

And since @Jasper promised in the Release Event 2023.1 that Community Ideas will be prioritized more, I would like to use this post to list the most important UX improvements and gather a crowd of votes from all of you at the Community!

I really expect the below Ideas to improve the UX for all Thinkwise customers' end users. Please vote on each Idea listed below that you believe serves your needs too and add a comment below to keep the topic ‘alive’!

And since this list is nowhere near exhaustive, feel free to add additional Ideas in the comments below! NOTE: this is topic is specifically meant to improve end users' User Experience, not that of Developers and/or IAM Administrators.


‘Bugs’: these bugs/missing features really hamper the user as it is non-intuitive GUI behavior

  • Automatically update Universal GUI to the latest version:
    It all starts with using the latest and greatest, and for a web-based application it shouldn't be dependent on the end user if the latest version is installed.
  • Mandatory checkbox without asterisk:
    To end users a checkbox with an asterisk next to it triggers them to always check it, just like they are used to on consumer-facing website. Due to the existence of the asterisk a user error is quickly made.
  • Action bar positioning is confusing: 
    Users can't find the Action buttons quickly or click the wrong ones due to this behavior.
  • Label for empty Form fields should not be enlarged:
    Attention is drawn to the wrong fields: user attention in Read mode should be drawn to data that is available, not empty fields.
  • Activate Screen Component for opened Document:
    The user intends to work on an newly opened screen, the focus of the cursor should support immediate action on that screen.


‘Quick wins’: these small adaptions to the Universal GUI would improve user flow and improve user understanding


  • Display more data on a single screen:
    Material Design is a nice starting point, but for Universal GUI to support a fully-fledged, data-dense ERP system, Material Design standards are not suitable. Fixing this will prevent a lot of scrolling for end users.
  • Show Tooltip with Translation for Grid Image combo:
    Showing the translation for an Image combo allows to use more icons in the Grid, which would significantly reduce the width of a Grid column compared to text. As it's hard to always select self-explanatory icons, this simple tooltip would lower the threshold to apply image combos in Grids more often. 
  • Auto-refresh upon revisiting a page:
    A simple and effective measure to ensure a user is looking at the latest version of the data.
  • Pull to refresh:
    A mobile-friendly and very common means to refresh an Open Document.
  • Navigate back to Main tab when clicking Menu-item of an already Open Document:
    Users can get lost in some obscure Detail tab and returning to the Main tab is currently not always quick and easy. Automatically navigating back to the Main tab when clicking the menu item again would give them a known starting point again.
  • Detail tabs dropdown menu:
    Prevent scrolling and make it easier to quickly go to the right Detail tab, just like in the Windows GUI.
  • Distinguish Zoom screen in Open Documents: 
    The Zoom screen is always filtered on a specific row_id and it's not possible to remove that filter. So an indication that it's a Zoom screen would help user understanding.
  • Show lookup control in Grid Read only mode on hover over:
    A simple and effective measure to allow a user to quickly look at some context information in a Lookup pop-up.
  • Open Document as pop-up:
    A simple and effective measure to allow a user to quickly look at some context information in a Lookup-like pop-up.
  • Show different icon for Active vs Inactive Pre-filter:
    Draw more attention to the Pre-filter settings and the impact of the applied setting.
  • Show Task icon only:
    Results in a cleaner and more consistent Action bar. If Tasks need more space or attention we could use the Detail Tiles already.
  • Placeholder text / Input mask:
    Help users add data in the right format on their first entry. Much more user-friendly than input validations afterwards.
  • Standard Tooltips:
    Helps to add explanation to the use of a column. Allows to give user guidance without users having to go to an external support page.
  • Form double click > Edit field:
    Allows to do very quick data manipulations to existing records, helps to keep a data clean and correct.
  • Search hidden records:
    Make it easier to show results that are hidden behind a Pre-filter.


Model additions: these changes would require changes in the Software Factory and are extensions to the current Thinkwise model

  • Push notifications:
    In-app notifications are available, but push notifications that reach end users who are not actively using the application is a dire need.
  • Add custom Menu items to topbar:
    Introducing an additional Menu type to which certain menu-items can be assigned would add this very common feature to the Thinkwise Platform.
  • Display multiple Detail tabs on a single page:
    Introducing an additional Screen Component and assigning a Detail Group to it, would allow to replace a lot of clicking through Detail tabs with scrolling through multiple Detail tabs’ data in a single screen. Much more mouse- and mobile friendly.
  • Tasks on Grid line:
    Allow users to perform the action where their attention is focused (the selected row).
  • Swipe for Tasks:
    Should not be too hard to add once the previous Idea of Tasks on Grid line is delivered.
  • Intelligent Tooltip for Lookups:
    Show some additional columns from a Lookup table without having to click/navigate to it.
  • Add intelligent Search box to Universal GUI header:
    Something that is very common in modern applications and allows users to find a specific record without having to navigate a lot.
  • Drag and Drop multiple files:
    In an ERP a lot of data is still accompanied with Documents. Also this kind of feature is very common in modern applications.

Again, please vote on each Idea listed below that you believe serves your needs too and add a comment below to keep the topic ‘alive’!

This topic has been closed for comments

12 replies

Userlevel 6
Badge +16

You have my votes..  probably already voted :)

Userlevel 3
Badge +12

@Arie V ,

Voted for most of them already :) 

Very well explained and we are in similar situation as you.  

Userlevel 5
Badge +13

Excellent post. Agree with most of the topics. For the end-user the gui does not always feel very intuitive. 

Userlevel 5
Badge +20

Check! I'll vote for your ideas, if I haven't already.

At the same time, this is a very clear message to the development team and management of Thinkwise. The need to satisfy our customers and end users, with a user interface that works flawlessly, is urgent.

Userlevel 6
Badge +3

Absolute legend of a post! I have voted on many of these topics already and will make sure I'll go through the rest of them. 


@Arie V 
Related to push-notifications topic, I have another idea which is verry common in modern applications and that is mentioning other users with @user1 @user2 @usergroupA so that you can actively interact with other users or even user groups related to a record.

For example to ask questions, or give important updates, or to request additional actions (review) or whatever it might be.

Userlevel 5
Badge +5

Nice work Arie!

Userlevel 5
Badge +5

This one also fits here:



Userlevel 6
Badge +10

Just found one more that would be a simple solution to provide more flexibility for displaying Tasks: 



Voted! Most common feedback we receive from customers is the ‘cluttered’ look when showing a lot of data and multiple tabs/detail levels. A couple ideas above address these issues, so my voted were given.

Userlevel 6
Badge +10

I just stumbled on this open Idea. In the Release 2023.1 event I believe someone asked for this functionality, and we're also happy to have it. Some more votes might help: 


Userlevel 6
Badge +10

@Mark Jongeling kindly updated my original post, so for each Idea the current status is visible. 

Good to see that the low-hanging fruit has been picked and released in the last few Universal GUI releases 😀 Let's vote and hope to see more of these great Ideas being released soon!