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Synchronization to IAM constantly stuck

  • 1 March 2023
  • 2 replies
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Whenever we want to synchronize to IAM it keeps getting stuck at 52% on the reports.

 

We`ve tried to recycle on the IIS en it still keeps happening.

 

How do we solve this problem?

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Best answer by Anthony 20 March 2023, 14:54

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2 replies

Userlevel 7
Badge +22

Hi Anthony,

Are you sure it is stuck and not working anymore, or that it takes quite a long time to synchronize to IAM? The more reports the model contains, the longer that step takes. Report data can be quite a few MB's of data, and having for example 20 reports will increase the time it takes to synchronize.

If it does fail, the Indicium log should contain the error.

Badge +1

Sorry for the delay.

 

I will mark this as resolved.

 

The reason it was constantly stuck at 52% was due to an issue on the server side.