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SLow loading of icons

  • 20 May 2023
  • 5 replies
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tiago
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Hello all,

We find that using icons is a very nice way to visually help the user navigate through the tool and understand the actions they will perform. 

We use the icons for example in the task buttons, made available in the icons tab. thee are all light weight svgs, 

but as you can see in the screenshot, they are a major reason for delaying the opening of the document, up to 10 seconds. 
 

 

Any ideas what the reason could be and what we can do to improve this performance? 

 

icon

Best answer by Jeroen van den Belt 22 May 2023, 13:49

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Jeroen van den Belt
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Hi @tiago,

Can you let me know which platform version you are using?

tiago
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we´ve been able to always install the latest version. 


So at the moment we run the platform 2023.1 and the latest indicium and Gui version (universal) 

tiago
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versions : 

[tried to copy paste an image in here, but after saving the image disappears]

 

Jeroen van den Belt
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Userlevel 5
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Ok, thank you. Unfortunately, I have not found any leads for this version as to what could be the cause.

Would you be so kind as to create a ticket for this in TCP? Please make sure you provide as much information as possible to help us reproduce. Think of the platform version, whether it concerns starting against the SF or IAM, if all hotfixes are deployed, whether it only occurs with tasks or also with reports/tables, etc. It is also desirable to include a HAR file.

Hopefully we can solve your problem with this information.

tiago
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Userlevel 2
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ok Jeroen, we´ll do. Thanks

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