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Hi tried to update Indicium this morning but Indicium will not start anymore.

I have unblocked the block flag of all files with the streams.exe tool. 

I copied all new files to the indicium location and updated the appsettings.json. That's the normal procedure. But when opening the Indicium URL I'm getting this error. The windows event log gives the same message. The application will not start...

 

TTP Error 502.5 - ANCM Out-Of-Process Startup Failure

Common causes of this issue:

  • The application process failed to start
  • The application process started but then stopped
  • The application process started but failed to listen on the configured port

Troubleshooting steps:

  • Check the system event log for error messages
  • Enable logging the application process' stdout messages
  • Attach a debugger to the application process and inspect

For more information visit: https://go.microsoft.com/fwlink/?LinkID=808681 

 

Hi Edwin, 

From and to which version of Indicium did you upgrade? And Indicium normally logs the error, could you find the error in the log and share it? Alternatively you can also manually run indicium.exe and see what error indicium returns.

I updated to 2021.2.11 

But I also returned to a Backup version with the same result? 
The only thing I know is that the system engineers have disabled some (older vulnarable) protocols yesterday. They restarted the server and I tested everything. Mobile, Web and Universal so it's not assumable it has anything to do with that?

There's nothing in the indicium log… And I can't find an Indicium.exe??

 

In the download folder of Indicium Universal 2021.2.11 the Indicium.exe is available:

Indicium Universal 2021.2.11 folder content

If it's truly not there, that might be the problem. Could you redownload it if that is the case? 

Maybe another process like an antivirus is removing the Indicium.exe file, could you check that aswell?

OK, very strange that the Indicium.exe was not copied. I found it… And when starting it in a cmd prompt it gives the error below, meaning that there is something missing AspNetCore APP 5.0.0

 

Microsoft Windows oVersion 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\administrator.SAAN>cd "C:\inetpub\wwwroot\serp-ontw\Indicium_sf"

C:\inetpub\wwwroot\serp-ontw\Indicium_sf>indicium.exe
It was not possible to find any compatible framework version
The specified framework 'Microsoft.AspNetCore.App', version '5.0.0' was not found.
  - Check application dependencies and target a framework version installed at:
      C:\Program Files\dotnet
  - Installing .NET Core prerequisites might help resolve this problem:
      https://go.microsoft.com/fwlink/?LinkID=798306&clcid=0x409
  - The .NET Core framework and SDK can be installed from:
      https://aka.ms/dotnet-download
  - The following versions are installed:
      2.1.9 at /C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App]
      2.2.7 at bC:\Program Files\dotnet\shared\Microsoft.AspNetCore.App]
  _ To run this application, you need to install a newer version of .NET Core.

  - https://aka.ms/dotnet-core-applaunch?missing_runtime=true&arch=x64&rid=win10-x64&apphost_version=5.0.5

"To run this application, you need to install a newer version of .NET Core.”

Release notes Indicium (2021.1.17) | Thinkwise Community (thinkwisesoftware.com)

Since the 2021.1.17 version you'll need .NET version 5. The Release notes tell how to upgrade. This should fix the problem :wink:

 

It was not possible to find any compatible framework version


The specified framework 'Microsoft.AspNetCore.App', version '5.0.0' was not found.
  - Check application dependencies and target a framework version installed at:
      C:\Program Files\dotnet


  - Installing .NET Core prerequisites might help resolve this problem:
      https://go.microsoft.com/fwlink/?LinkID=798306&clcid=0x409


  - The .NET Core framework and SDK can be installed from:
      https://aka.ms/dotnet-download


  - The following versions are installed:
      2.1.9 at /C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App]
      2.2.7 at bC:\Program Files\dotnet\shared\Microsoft.AspNetCore.App]


  - To run this application, you need to install a newer version of .NET Core.

OK That’s clear… We were running on 2021.1.14  and because of strange behaviour (Universal was not showing the lookup values in a list) support always ask me if I’m running on the latest version. So to prevent that question I downloaded the last version which is 2021.2.11.

So I missed 2021.1.17…. So I missed the prerequisites as well.

Perhaps TW can include the release notes in a download package as well, and please note the change of prerequisites for a product in a couple of versions…. I’m sure I will not will be the only one, who will accidentally by pass 2021.1.17….

 

Perhaps TW can include the release notes in a download package as well, and please note the change of prerequisites for a product in a couple of versions…. I’m sure I will not will be the only one, who will accidentally by pass 2021.1.17….

I will pass this idea on, maybe we can do something like this; Sort of Readme.txt / Changelog.txt 

It indeed is always recommended to upgrade Indicium (Universal) alongside the Universal GUI. Most times they grow together in possibilities.

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