Good afternoon,
I am trying to integrate Hotjar with the web application we have built using the Software Factory.
Hotjar records user sessions which in its turn can be used to analyze these sessions.
In order to make this work, we had to put a Javascipt code snippet into the <head> tag.
All well, until I started to take a look at the recordings: the CSS in these recordings is all messed up after users have logged into our application. In other words, the recording seems to be fine up until the moment users have logged in.
I have contacted their support department and they claim that I have to whitelist their IP and/or a particular domain (namely insights.hotjar.com). However, to me this seems to be a strange solution as the log-in screen appears fine in the recordings.
P.S. I am not talking about the heatmaps that Hotjar offer (of which I already know that it isn't compatible with SPA's; https://community.thinkwisesoftware.com/development-13/heatmaps-851), but I am referring to the recording section of their application.
This integration is crucial to improve the UX of our application.
