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Hello

Since we upgraded to 2024.3.13.1 we are experiencing issues with some GUI elements. For example if you take a look at the screenshot below (left = new, right = old) you see the following.

At the first section there is a enormous white space because in the upgraded version it seems like Thinkwise is rendering a <h2> tag even in there is no title present for the group. We don't always want to use titles for groups because it makes the page longer than needed and it results in this.

How do we fix this? Also because of the extra <h2> the <div> beneith as a grid-row-end: span 2; instead of grid-row-end: span 1;


It is even worse in a popup (task). That is exactly the reason why were are not using titles for group, because it makes your popup way to long / heigh.


Also for some reason in the upgraded version the grid seems to calculate or render columns in a different way, which results in a big white gap we didn't have in the previous release. See pictures below (old vs new). How do we fix this?
 


Another thing that just popped up is the following.
When you hover over the active screens with your mouse, extra information is displayed. However, this extra information doesn't actually pertain to the active screen you're hovering over:
-> The heading in the tooltip does indicate which one it is, but you already know that. It's not additional information.
-> And the following line doesn't provide information about the active screen you're hovering over, but instead refers to the screen that is actually active on your display. Very confusing.

See also screenshots below. How do we fix this?


 


I hope to hear from you.

Greetings,
Dennis​​​​​​​

@Dennis Kallansee 

  • The Group header whitespace looks like a bug indeed, please raise one in TCP and clarify which Platform version you’re on, as well as in which Universal GUI it still worked. I have managed to reproduce it on platform version 2024.3 in combination with Universal GUI 2024.3.10 onwards.
  • The Grid column width calculation might be another bug, but can’t say based on this information. Please raise a separate bug in TCP and include similar information. Please also include the column configuration (Subject > Settings > Grid > Auto column width as well as Subject > Component > Grid > Width (px))
  • The incorrect Tooltip on Open Documents is a known issue which will be fixed with Universal GUI 2024.3.14 release next week.

Can you please clarify what “please raise one in TCP and clarify” is and how i get there? Im not totally familiar with this.


@Dennis Kallansee Bugs can be raised in our Portal TCP under Support > Tickets. By including as many relevant details as possible in the ticket, we can then hopefully easily replicate the issue and move it forward to our Developers for a fix.

I believe you should be able to access this with the same access details as used for the Community, if it doesn’t work please let me know.


@Arie V Yes im able to access the portal! I wil gather all information and create a ticket


@Arie V I don't think i have access to the support menu option. The only options in TCP i see are
 

 


@Dennis Kallansee I see that you managed to raise a bug in the meantime, great!


@Dennis Kallansee 

  • The Group header whitespace looks like a bug indeed, please raise one in TCP and clarify which Platform version you’re on, as well as in which Universal GUI it still worked. I have managed to reproduce it on platform version 2024.3 in combination with Universal GUI 2024.3.10 onwards.
  • The Grid column width calculation might be another bug, but can’t say based on this information. Please raise a separate bug in TCP and include similar information. Please also include the column configuration (Subject > Settings > Grid > Auto column width as well as Subject > Component > Grid > Width (px))
  • The incorrect Tooltip on Open Documents is a known issue which will be fixed with Universal GUI 2024.3.14 release next week.

For future reference: the first issue actually proved to be ‘by design’ and is caused by the changes introduced with Platform version 2024.2 with respect to the ‘Field in next column’ behavior: 2024.2 | Thinkwise Documentation.

If you wish to group columns without header space, use the Field in next column setting instead of Next group. Next group now always reserves space for a header, even when no label exists.


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