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Copying csv from SFTP location

  • May 1, 2026
  • 3 replies
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Z
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Hi, 

I am running into an issue when trying to copy a CSV file from an SFTP location using Thinkwise.

I have configured the file storage location in Thinkwise, but the process returns an “unknown error.” What’s confusing is that the exact same SFTP credentials and connection details work perfectly when tested via FileZilla.

Has anyone experienced something similar or knows what might be causing this? Could it be related to Thinkwise configuration, permissions, or supported SFTP settings?

Any insights would be appreciated!

Regards

 

Best answer by Erwin Ekkel

Is the FTP reachable from the webserver where IIS and indicium are hosted? 

    3 replies

    E
    Moderator

    Can you check 2 things. Is there a more detailed error in the debug center? And what does the sftp link look like in F12 (developer tools), are the slashes going in the right direction for example?

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    • zubairRookie
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    • Rookie
    • May 4, 2026

    Can you check 2 things. Is there a more detailed error in the debug center? And what does the sftp link look like in F12 (developer tools), are the slashes going in the right direction for example?

    Both slashes I have already tried before starting the discussion and following is the screen shot before that error was -2 (unsuccessful: no path specified) which I have resolved and now -1 (unsuccessful: unknown) . 

     

    E
    Moderator

    Is the FTP reachable from the webserver where IIS and indicium are hosted? 

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