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ClickStart: could not find a part of the path

  • 12 June 2023
  • 1 reply
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Userlevel 1
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Hi,

I am experiencing a problem with starting the Windows GUI with Clickstart on a shared network location.

Because on my device, the network location is mapped to e.g. “M:\” and for another person this might be different, I am specifying the location of the Clickstarter as UNC path (“\\path-to-server”).

However, when I do this, I get the error: could not find a part of the path (to file: "\\path-to-server\...\Thinkwise App\Cache\Images\SQLSERVER_SF_2021.3\Report\requirement_report_requirement_report.repx") when trying to start the ThinkWise application with Clickstart.

I know the path is right, because it is able to find the clickstarter and the check for updates is triggered. Whenever I use the UNC path in my file explorer, the UNC path works as expected.

Any idea what might be the issue? The path is quite long

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Best answer by Edo Spijker 28 June 2023, 14:10

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1 reply

Userlevel 2
Badge +1

Hello Nick,

Normally you shouldn't get a popup error when the gui cant write the file to its cache folder.
Could you please make a tcp ticket, and add a video of you reproducing this error and showing that this directory is accessable? 

With kind regards, 
Edo Spijker