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ClickStart: could not find a part of the path

  • June 12, 2023
  • 1 reply
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NickJanssen
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Hi,

I am experiencing a problem with starting the Windows GUI with Clickstart on a shared network location.

Because on my device, the network location is mapped to e.g. “M:\” and for another person this might be different, I am specifying the location of the Clickstarter as UNC path (“\\path-to-server”).

However, when I do this, I get the error: could not find a part of the path (to file: "\\path-to-server\...\Thinkwise App\Cache\Images\SQLSERVER_SF_2021.3\Report\requirement_report_requirement_report.repx") when trying to start the ThinkWise application with Clickstart.

I know the path is right, because it is able to find the clickstarter and the check for updates is triggered. Whenever I use the UNC path in my file explorer, the UNC path works as expected.

Any idea what might be the issue? The path is quite long

Best answer by Edo Spijker

Hello Nick,

Normally you shouldn't get a popup error when the gui cant write the file to its cache folder.
Could you please make a tcp ticket, and add a video of you reproducing this error and showing that this directory is accessable? 

With kind regards, 
Edo Spijker

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Hello Nick,

Normally you shouldn't get a popup error when the gui cant write the file to its cache folder.
Could you please make a tcp ticket, and add a video of you reproducing this error and showing that this directory is accessable? 

With kind regards, 
Edo Spijker


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