Hi Loes,

You can download the Error log by navigating to the Indicium URL and logging in as Administrator. For example, this could be either something like https://address.com/indicium

Besides that, the attachments failed to upload sadly. Can you reupload them? You can also place these images Inline inside your reply.

Sadly enough, downloading the logs with a request is not possible with Indicium Basic (previously Legacy).
Development is currently focussed on Indicium Universal.

According to our Runtime component lifecycle (which can be found here: https://docs.thinkwisesoftware.com/docs/kb/lifecycle_policy#runtime-component-lifecycle-status), Indicium Basic has the status EoD and new features won't be implemented by default anymore.

Note: We are working on getting the Windows GUI available to connect to Indicium Universal, (the Windows GUI is probably the reason Indicum Basic is still used in your case).

Hi, I reattached the images

From the attachment you uploaded, I understand you don't get the log directory at all for Indicium Legacy?
In that case, does the application pool user has write access to create a "Logs" directory and create files?

“From the attachment you uploaded, I understand you don't get the log directory at all for Indicium Legacy?” - Indeed.
“In that case, does the application pool user has write access to create a "Logs" directory and create files?” - We’re going to try that

“We are working on getting the Windows GUI available to connect to Indicium Universal” - Do you have an estimate timing for release?  We’ve heard that before and that would be really nice for us, because now we use both Indicium and Indicium Legacy. 

I do not have an estimate for the Windows GUI on Indicium Universal.
Regards,

Dick van den Brink