My users complain that when a multiline field contains more text than can be displayed, they don't have the magnifying glass in Universal to open a pop-up of the field. The field can't grow either, so they have to scroll but are never able to see the whole message in a single moment.
They do however get a tooltip with the whole text compressed and in a smaller font size, which is also not very useful, if the field had a magnifying glass or a more useful tooltip, the app would work a lot better.
Maybe when a magnifying glass has been enabled on the domain disable the tooltip?
Yes. I would opt for a solutions that not only includes the word-wrap but a bit more complete solution with excerpts, so you don't get flooded card-lists or grids.