We were facing a similar issue as one that was posted here as question, and since I think it is a good idea and I can't find the idea suggested in the thread I am posting one.
Case:
We would like to integrate with a payment provider so the customers can directly pay whatever they have bought. This typically comes with a link to the payment provider that needs to open in a separate window while the application can wait until it is ready.
At some point in the process flow a task is raised that states “next you're going to pay x amount of money” then the user has 2 options: yes or no. The yes should open the link provided in a new window. Whilst the no just cancels the task. (naming could of course be different)
Once the page is opened and the user returns to the Thinkwise application the process must be able to continue where we ‘left’.
TL;DR:
It would be awesome to have a task that can open a link and either just open and done, await the user to return or have a callback like with payments.
This is probably mainly interesting for any web based UI.
When solving this idea, is the intention also to add the possibility to add a custom button that can be used for subsequent steps in a process flow (ie not calling a URL)?
Hi@Marc Ferket ,
The idea is to implement a new user process flow action to open a URL, which will allow you to benefit from the full potential of process flows. It that case it will also be possible to initiate such a process flow with a task, which can be displayed as a button on the screen depending on the screen type you are using.
FYI: The simple scenario to open a link with a Task button is supported with the recent Indicium 2022.2.11 release, that's already a useful improvement!
awesome!
Hi everyone,
The Open link process action has been implemented in Platform version 2023.1
As the name implies, the new process action "Open link" will open the given URL. This process action will open a new tab page by default in the web browser. An input parameter is available to change this. In addition to that, the Open link process action can either wait for the user to complete an action inside to opened link, or continue the process flow right after opening the link. This allows for, for example, directing users to an external payment environment in a new tab page, and after a successful payment continuing the process flow inside the application.