Frequently I notice the message (snackbar) “unable to claim application” during a login activity. Starting condition: My browser is configured to open a tab-page for my application;Action: I enter my user name and password and press login Unpredictable: I sometimes get the message “Unable to claim application”. Another time login is going perfectly, without getting this message. I have no clue about the root cause!Settings: My application is configured in the IAM with "max 1 sessions per account" and with a claim timeout of 1 minuteMy questions are: Does anyone have experience with getting this message How can I investigate the root cause of getting this message
I am starting the Universal GUI (2023.2.11.0.0) on Android (android versie 13) with a firefox browser (version 119.0.1).Login as a user and do my thing. Continue with other work. Phone turns into lock. Want to continue on my phone. Unlock it and the universal gui pops up, but it shows a black screen (mostly, sometimes white).Only solution is killing the application and start this again.How to fix the black screen situation?Addition on the topic. Chrome doesn't give a black or white screen hang. In chrome we see a hang situation, visible by continous turning of the refresh button. Firefox a black or white screen (hang situation)Also happening in the latest GUI version 2023.3.11.0.0Does anyone recognize this behavior?
In current browsers you can use multiple tabblad. This meand you can login into the thinkwise platform with several usersSituationTabblad 1 login of thinkwise in universal GUITabblad 2 login of thinkwise in universal GUIActionTabblad 1: login as user1 and press loginResult user1 is logged in Next ActionTabblad 2 : login as user2 and press loginResult user1 is logged in and not user2Logout on tabblad 2 and login as user2 => result is that user2 is now logged in
The user had a login account. The user maybe used the button remeber me, but this is not sure. That in IAM the user is removed. It ends up in a situation that the user gets a login screen, but the username and password are grayed out.We tried clear cache and remove history. On this browser no access is longer possible to Thinkwise. Anyone a clue how to clear this one?
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