Printing via Indicium uses a so-called PrintTicket in which only the modified values are supplied.

For instance, when no page oriented is mapped via the process action, the Thinkwise Platform will not supply an orientation in the PrintTicket, leaving the orientation up to the driver/printer.

I hope this clears things up a bit, though I cannot answer why the default values within your environment seem to have changed.

Hi, Anne. 

Thanks for your answer, but I do have one more question: we're using a subflow with a process action called "print file."

Should we enter values ​​here (see screenshot below)? For example, the page orientation? Because we're currently getting a zoomed-in (not page-fitting) and un-rotated version.

Hi Geurt,

Setting the values here will explicity instruct the printer (driver) to use the supplied settings instead of the printer default settings. When you use these settings, do you get the correct result?

No, unfortunately not. I've now adjusted these settings, but the sticker is still very zoomed in. I also set the image to landscape mode, but that didn't change the result.
 

I think the problem also lies in the fact that it's a label printer, and it's printing on a label. It seems like it's printing from the application in A4 format and inserting it somewhere on a label without getting it in the exact label format.