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Web page gets stuck on wrong log-in page

  • November 27, 2025
  • 3 replies
  • 37 views
Mark Leunissen
Hero
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Hi,

I am running into an issue with going to the universal login page. Normally, when proceding to the weblink of universal (acc/prod) I get the following page. 

Continuing results in the following webpage:
 

However, some users deleted the cookies for the universal webpage. Normally, this wasn't a problem. Simply refreshing the page results into the pages above and the user can login. But this time the users get the following screen:
 

Since these users need to login via the SSO, this page doesn't work for them. The curious thing is that there is a difference between the ACC and PROD environments. ACC keeps working fine after removing the cookies, but PROD results in the page above for the users that removed them.

Since I didn't change any settings on the server side (both environments are hosted on premise), I am oblivious as to what the cause of this behaviour is.

How do I get the users to the right universal SSO login page?

 

Kind regards,

Mark

Best answer by Anne Buit

The meta server URL is configured in the config.json with the installed Universal files.

You can even skip this page altogether if you set loginOptionsHidden to true.

When a user changes the settings, they are cached by the browser, not in a cookie. For most browsers, hit F12, right-click your Refresh button and use ‘Empty cache and hard reload’ to return to your config.json as configured on the server.

Geurt
A
P

3 replies

Mark Leunissen
Hero
Forum|alt.badge.img+4

To add some context: The problem can be solved by filling in the Meta server URL. But this is a fix that is only logical for a developer, not for a user of the product. My question is why the meta server URL is empty and how I get it back for a user?

Anne Buit
Community Manager
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  • Anne Buit
  • Community Manager
  • Answer
  • November 27, 2025

The meta server URL is configured in the config.json with the installed Universal files.

You can even skip this page altogether if you set loginOptionsHidden to true.

When a user changes the settings, they are cached by the browser, not in a cookie. For most browsers, hit F12, right-click your Refresh button and use ‘Empty cache and hard reload’ to return to your config.json as configured on the server.

Mark Jongeling
Mark Leunissen
Hero
Forum|alt.badge.img+4

Ah, I see the problem. The config.json file was not set up correctly after the upgrades to the latest upgrades. Setting the meta server url makes it so the URL is not empty and the problem doesn't occur.

Thanks!

Anne Buit
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