"Version of the Thinkwise platform is not supported" message after platform upgrade
After a platform upgrade (from 2025.1 to 2025.2), we encountered the following message on several tablets:
This version of the Thinkwise platform is not supported by Universal. Contact your administrator.
It seems that the Universal GUI is still using the old platform version, while IAM has already been updated. After clearing cookies, everything worked again.
Our question:
Is it expected that users need to clear cookies or cache after a platform upgrade?
If so, is there a way to avoid this, so that users can continue working without manual action?
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@Peter van Leenen The UI is supposed to automatically take care of this since Universal 2024.3.11. If it’s not working for you, I can think of 2 things:
Do you have WebSockets enabled on the Web server? This is a prerequisite.
Do you have SSO with an OpenID provider like Microsoft Entra enabled? We have a known issue with the UI version not being updated before login in this case, and intend to resolve that with the next Universal release.
If your situation is different than the above options, please raise a ticket in TCP for further investigation.
