Synchronization to IAM constantly stuck

Badge +1

Whenever we want to synchronize to IAM it keeps getting stuck at 52% on the reports.


We`ve tried to recycle on the IIS en it still keeps happening.


How do we solve this problem?


Best answer by Anthony 20 March 2023, 14:54

View original

This topic has been closed for comments

2 replies

Userlevel 7
Badge +23

Hi Anthony,

Are you sure it is stuck and not working anymore, or that it takes quite a long time to synchronize to IAM? The more reports the model contains, the longer that step takes. Report data can be quite a few MB's of data, and having for example 20 reports will increase the time it takes to synchronize.

If it does fail, the Indicium log should contain the error.

Badge +1

Sorry for the delay.


I will mark this as resolved.


The reason it was constantly stuck at 52% was due to an issue on the server side.