Sometimes some of our users have the problem process flows running from Universal don't work anymore. Logged in on their system (a scanner running Android) using a different username it works, running the process flow on a different system using their account name doesn't start the process flow. In the Indicium log no messages turn up.

How can such a situation occur, is there a way we can find out what's the problem and how can we fix this? Sometimes resyncing the application to IAM works, last time this happened we needed to dis- and enable the application to get the process flows running for these users. Of cause, this is not the right solution.