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We have a customer with an external application that will be using our Thinkwise based application. From this external application they want to be able to directly open a Thinkwise document (of a specific type, with a specific id). Prerequisite of course is that the person needs to be authenticated first, but once authenticated it should be able to open the specific form.

For the external application it will be possible to know the type (subject) and the id needed to reference the specific instance.

Concrete example.:

For their product development (system integrations) they use a system to manage the backlog and such. Within our system we provide customer focused service management using a ticketing system. From their backlog they want to be able to open the ticket that they reference in their backlog, preferably using somekind of url.

We are using Universal for our Thinkwise product development. Is it possible to access the Universal GUI in such a way that we can directly open a document (from) based on a related subject and by it’s id?

Hello Robert,

It sounds like you're looking for the deep link feature. Deep links allow you to start a process flow and pass along values for the process variables inside of that process flow. A process flow in turn allows you to open document and navigate to specific records. More information on deep link process flows can be found here.

You can also use deep links without process flows, but I don't think you can target specific records inside of a subject that way. If you open a subject in the Universal GUI, you can actually see the URL to subject in the address bar. For more advanced scenarios a process flow is required.

I hope this helps.

Hi Vincent. Thanks for the feedback. We had a look into it and this ideed seems to be the functionality we are looking for. We will first need to upgrade to a newer version though, as this functionality has come available as of 2022.2.17b.

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