In the Knowledge Base Thinkwise describes the following:
To use Crystal Reports in the Windows GUI, Web GUI or Indicium application tier, the Crystal Reports drivers must be installed on the client or web server. This concerns Crystal Reports Runtime 13 with service pack 20 for the right OS. With both, the support for the ASP.NET Web components must be installed.
Service Pack 21 and up are currently incompatible with the Thinkwise user interfaces.
A Windows 10 update forced us to upgrade our financial system (Exact). The upgraded version of our financial system uses CR16 Runtime servicepack 22. This feels like a challenge because it seems that our financial system uses the same dll as our Thinkwise application for generating reports.
When I execute the SAP Crystal Reports Runtime 13.0.20 (64 Bit) as advised by Thinkwise our financial system doesn't work properly.
When I execute the upgrade of our financial system, it automatically installs CR16 Runtime SP22 who is incompatible with Thinkwise.