I tried this and for me it worked like expected. Can you clarify the steps you took and how you concluded it did not work?

I just followed the steps as outlined in the reference docs. select the user for which you want to copy the settings and then click on copy user preferences. and nothing changes.

Hi, Have you followed these steps?: Users | Thinkwise Documentation (thinkwisesoftware.com) . Can you provide screenshots of Before, During (the task pop-up with values) and After execution of the Task?

Hi @rustie,

Can you please let us know if you still require assistance, or if Mark pointed you in the right direction?

yes i followed these steps.

for now you can close this ticket. i am currently focusing on something else

Just in case, you can double check if you have sufficient rights to copy these preferences. Being a User or Root admin should be sufficient. 

We also started on building export and import functionality to migrate user preferences to other IAM's for 2023.2

i do have sufficient rights. i am an admin.