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Hi,

I have a scenario here, that the badge count becomes 0, but originally it has a value.

What could be the cause that the count becomes 0 from the tile main menu.
 

  • Big tiles - navigating big tiles will redirect to a page
  • Small tiles – are those open tiles

 

Main Menu Screen

 

  1. Selecting the above Tile, example Big Tile 1, will display below screenshot, and each record once selected, the small tile on the ride side has Badge count that is changing accordingly
Tile 1 Page

 

  1. The inside Tile has Badge count, but after clicking it, and go back to the main menu screen (the first screenshot) , the count become 0 in the main menu. Any of the 4 inside tiles, whenever we navigate and accessing it from main screen menu the count becomes 0. 
    But from the Page (Tile 1 Page) it always has a value.

Please advice, where could possibly got wrong.

Thank you

Hi ​@Jheng,

We don't fully understand what you're saying yet. Do you see a chance to clarify your question?

HI ​@Jeroen van den Belt 

 

I hope I could explain better this time

 

  1. I have a Main page which is in type Tile

 

 

  1. When I click one of the feature e.g. Tile 1 (from above screen), it will redirect to a new page → will show below screen.
  • As you can see, there's an Inside tile on the right side, and it shows a badge count, the first tile shows badge count 1
    • the screen type is a master_detail_vertical_tile

 

  1. When I click on the Inside tile on the right side, it will redirect to another page →  Inside tile 
  2. When I go back to main page, that is when clicking the 9 dot on the left

 

  1. It will now show a small tile on top (this are those last page that you navigate). But the problem here is why the Badge count is 0, instead of 1 base on the item no. 2 above, there's a badge count 1
  2.  

 

 

Please let me know what else I need to show, to troubleshoot this matter.

 

Thank you so much

Hello ​@Jheng,

We will still need some extra information:

  • Could you provide the request URL for both badge requests?
  • Are the same subjects(variants) linked to the tiles?

Thank you!

Hi ​@Alexandra Egri 

 

  • Could you provide the request URL for both badge requests?
  • Are the same subjects(variants) linked to the tiles?

 

/#application=6/subject=order_header/subjectVariant=agf,  this is the URL going to the main page, and when I click the tiles (with the badges)  on the left it is calling this page

 

Going back to the main page, still show the same url

 

 

 

clicking on the tiles it goes to this

 

#application=6/subject=order_document/subjectVariant=document_preview

 

Hello ​@Jheng,

It is still unclear why it is not working as expected. Could you create a ticket for this in TCP? Please include all the previously provided information.

Thank you! 

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