Hi,I have a scenario here, that the badge count becomes 0, but originally it has a value.What could be the cause that the count becomes 0 from the tile main menu. Big tiles - navigating big tiles will redirect to a page Small tiles – are those open tiles Main Menu Screen Selecting the above Tile, example Big Tile 1, will display below screenshot, and each record once selected, the small tile on the ride side has Badge count that is changing accordinglyTile 1 Page The inside Tile has Badge count, but after clicking it, and go back to the main menu screen (the first screenshot) , the count become 0 in the main menu. Any of the 4 inside tiles, whenever we navigate and accessing it from main screen menu the count becomes 0. But from the Page (Tile 1 Page) it always has a value.Please advice, where could possibly got wrong.Thank you

Badge count is Zero on the main screen

Hi,

I have a scenario here, that the badge count becomes 0, but originally it has a value.

What could be the cause that the count becomes 0 from the tile main menu.

Selecting the above Tile, example Big Tile 1, will display below screenshot, and each record once selected, the small tile on the ride side has Badge count that is changing accordingly

The inside Tile has Badge count, but after clicking it, and go back to the main menu screen (the first screenshot) , the count become 0 in the main menu. Any of the 4 inside tiles, whenever we navigate and accessing it from main screen menu the count becomes 0.
But from the Page (Tile 1 Page) it always has a value.

Please advice, where could possibly got wrong.

Thank you

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Hi @Jheng,

We don't fully understand what you're saying yet. Do you see a chance to clarify your question?

HI @Jeroen van den Belt

I hope I could explain better this time

When I click one of the feature e.g. Tile 1 (from above screen), it will redirect to a new page → will show below screen.

As you can see, there's an Inside tile on the right side, and it shows a badge count, the first tile shows badge count 1
- the screen type is a master_detail_vertical_tile

When I click on the Inside tile on the right side, it will redirect to another page → Inside tile
When I go back to main page, that is when clicking the 9 dot on the left

It will now show a small tile on top (this are those last page that you navigate). But the problem here is why the Badge count is 0, instead of 1 base on the item no. 2 above, there's a badge count 1

Please let me know what else I need to show, to troubleshoot this matter.

Thank you so much

Hello @Jheng,

We will still need some extra information:

Thank you!