Badge count is Zero on the main screen

Hi ​@Jheng,

We don't fully understand what you're saying yet. Do you see a chance to clarify your question?

HI ​@Jeroen van den Belt 

I hope I could explain better this time

1. I have a Main page which is in type Tile

2. When I click one of the feature e.g. Tile 1 (from above screen), it will redirect to a new page → will show below screen.

• As you can see, there's an Inside tile on the right side, and it shows a badge count, the first tile shows badge count 1
  • the screen type is a master_detail_vertical_tile

3. When I click on the Inside tile on the right side, it will redirect to another page →  Inside tile 

   

4. When I go back to main page, that is when clicking the 9 dot on the left

5. It will now show a small tile on top (this are those last page that you navigate). But the problem here is why the Badge count is 0, instead of 1 base on the item no. 2 above, there's a badge count 1

6. 

    

Please let me know what else I need to show, to troubleshoot this matter.

Thank you so much

Hello ​@Jheng,

We will still need some extra information:

• Could you provide the request URL for both badge requests?
• Are the same subjects(variants) linked to the tiles?

Thank you!

Hi ​@Alexandra Egri 

• Could you provide the request URL for both badge requests?
• Are the same subjects(variants) linked to the tiles?

/#application=6/subject=order_header/subjectVariant=agf,  this is the URL going to the main page, and when I click the tiles (with the badges)  on the left it is calling this page

Going back to the main page, still show the same url

clicking on the tiles it goes to this

#application=6/subject=order_document/subjectVariant=document_preview