Hello all,
We have a scenario where we want the user to navigate to a details tab, the user in this case is on a mobile device. While on a tablet, there are some options to make a detail tab appear on the side of the screen, this option is not doable for mobile phones. And some of our users are going to use mobile phones instead of tablets.
We used a task link before, so the user can click on a task on a record, but this is not ideal. This is not the web and mobile way. As Nielsen and Norman's 10 usability heuristics put it: recognition rather than recall. On mobile and web applications (looking at apps like Outlook and Gmail) it is common to have a single click on a record. Just on the record, not on a task button integrated in the record.
A user will recognise a single click on a card record to navigate to the details, rather than having to actively push an integrated button, link or a double click. This is all very Windows oriented and not quite how web and mobile apps are built. We find it to be inconsistent with web standards. So that is why I would like to request a single click option: as single click on a card record, like in Outlook or Gmail to get to a detail view of a said record via a task and (if necessary) process flow.
Though I've seen merged ideas to the following idea: https://community.thinkwisesoftware.com/ideas/ability%2Dto%2Dshow%2Dtable%2Dtasks%2Don%2Dgrid%2Dline%2D518
This is not what we are looking for. This is still a new feature which is very Windows oriented. We don't want extra buttons in our records, we want the user to just click a record once and navigate to the desired details.
This happens to fall nicely under the fourth Nielsen and Norman usability heuristic as well as the sixth:
Consistency and Standards
Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform and industry conventions.
Jakob's Law states that people spend most of their time using digital products other than yours. Users’ experiences with those other products set their expectations. Failing to maintain consistency may increase the users' cognitive load by forcing them to learn something new.
Recognition Rather than Recall
Minimize the user's memory load by making elements, actions, and options visible. The user should not have to remember information from one part of the interface to another. Information required to use the design (e.g. field labels or menu items) should be visible or easily retrievable when needed.
Humans have limited short-term memories. Interfaces that promote recognition reduce the amount of cognitive effort required from users.
At this point in time, we have quite a history of user actions on the internet, and the single click on a card record (like in Outlook or Gmail) is one of them. This would, instead of a new double click action, greatly increase usability of our software, especially for those that are not too well versed in computers and mobile devices.