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Include debugging info within Universal User menu

Related products:Universal GUI

Arjan Sollie
Thinkwise blogger

As a developer I receive tickets from my clients about an issue in their application. When this is a GUI issue I need to submit a ticket in TCP for this and always have to include an .HAR file. It would be great to have a button “Download log file” in the User menu.

And next to this I would also need the option to download a more technical file, including the Live error log information in a file.

Both can be included in the same button which a user can use from within the Universal User menu.

Having a button within the application to download these 2 debug files will increase troubleshooting and save a lot of time. Because you can instruct users, when they experience an issue, to download these files and provide them to you.

 

 

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4 replies

Mark Jongeling
Administrator
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Hi Arjan,

The proposed solution is not exactly technically feasible I believe. A .HAR file can only be included from the Developer tools in the browser your user uses. However, the Network tab also has to be opened and the problem has to be reproducible for a .HAR file to be exportable.

When an error occurs in the application, depending on their rights, they may be able to download the error log or nagivate to it via a button in the Snackbar message. Regular users will not have this option currently.

What we could do is offering a Copy button or something similar in the Snackbar message that will copy the path to the error log, to be included in a ticket. The path will contain the GUID that points to the related error message, rather than the error itself as the error may expose sensitive information.

We also have plans of a Debug center style of interface in Indicium, where everything related to debugging can be found. It will also reduce the amount of items in the Universal UI profile list down to 1.

If your users could copy the pointer to the error in the log, would that suffice?


Mark Jongeling
Administrator
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Mark Jongeling
Administrator
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I have discussed this with Arjan and the root of the issue is that the HAR file is a bit of a struggle to obtain in all situations. Depending on the user that experiences an issue, requesting a HAR file can become a lengthy process as explaining how to export one can be quite challenging.

However, the HAR file cannot easily be replaced by other methods. This means the HAR file will keep being relevant to reproducing and finding issues. We will need to ensure only requesting a HAR file where it adds value to TCP tickets to lower the bar of raising issues to our attention.

One thing we could optimize for sure is the way to correlate issues that occur in the GUI to the errors logs in the Indicium log. One method could be to include a Copy option in snackbar messages to copy the link towards the error in the log, which thereafter can be forwarded to the Application administrator, Root administrator, or developers.


Mark Jongeling
Administrator
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