Session expired User Experience needs to be improved

Related products: Indicium Service Tier

Recently an undocumented change has been made in Indicium (see this comment from Vincent Doppenberg). As a result a lot of our users (and those of other customers as the Community shows) experience the below annoying behavior:

  • After a bit of idle time, they return to the Application and see the screen still open on the Subject where they left it
  • They then click to continue their work and instead of the GUI suddenly throws a Session expired popup (this should be much more elegant, as per this Idea: Universal GUI - elegant session timeout | Thinkwise Community (thinkwisesoftware.com))
  • However, the user's login is still valid (for example because they checked the Remember me box on the login page, or because they use Azure AD as Identity provider for which the login is configured to stay valid longer)
  • Then after clicking the ‘Close’ button on the Session expired popup, the GUI automatically redirects, reauthenticates, and reopens the original screen (unfortunately the Start Objects start after the remembered last page is loaded, for this we have TCP 6388S open)
  • After this, the user can continue the work

These steps feel annoying and unnecessary for a user that is still authenticated. Can this be surpressed/prevented/made configurable so the user can continue working uninterrupted as long as his authentication is still valid?

 

 

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